Aladdin Client Experience Security Market Data Product Expert Associate
Aladdin Client Experience Security Market Data Product Expert Associate
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Job Description
About this role
Aladdin is BlackRocks endtoend investment platform. Just like the markets and users it services it is sophisticated and constantly evolving:
Home to over $20 trillion in assets under management
Over 300 unique clients
A rapidly growing client base that includes close to 50000 users
Presence in over 50 countries
Over 1500 engineers dedicated to developing Aladdin
Our clients include some of the worlds most sophisticated asset managers insurance companies banks treasuries pension funds and sovereign wealth funds.
The Aladdin Client Experience team at BlackRock is hiring for multiple roles across various product workflows and experience levels. Whether you are a professional with 5 years working experience or just starting your career we have opportunities that will help you grow and thrive in a collaborative and supportive environment.
Required Experience:
3 years of experience in financial services with a focus in:
Security & Market Data Product Expert
Skilled in troubleshooting data pipelines including testing data quality debugging code reviewing configurations and maintaining documentation.
Experience working with Sybase and Snowflake databases
Experience working with financial data and financially literate.
Purpose and Scope:
The Product Expert team is seeking to hire a technical experienced support expert to accelerate the user experience and support model of a fastgrowing business. The person will be a member of the Product Expert team within Aladdin Client Experience focusing on one of the product areas listed above and partnering closely with the broader business to solve complex technical inquiries and partner with other product teams to help shape product development. Additionally the Product Experts will work closely with our Aladdin development teams to drive and improve platform supportability and stability by partnering on strategic tooling initiatives.
Key Responsibilities:
Engage with Aladdin users on productspecific workflows product process and service
Drive support initiatives by engaging regularly with development teams
Own complex Aladdin user inquiry demonstrating technical knowledge to determine root cause and steps to resolve
Act as key liaison between the Aladdin Client Experience Aladdin Client Engagement Implementations Product Marketing Engineering and the wider BlackRock business
Work with key stakeholders across the Aladdin business to deliver against product specific high impact projects
Analyze client inquiry trends using data and user feedback and implement solutions to improve
Identify function gaps and areas of strategic improvement from a product perspective
Formulate and implement strategic objectives to improve Aladdin user experience through process and technology enhancements
Work closely with other business units to prepare Client Success Specialists for product changes and releases
Develop skills to become technically proficient in all workflows within the product team
Develop internal talent by providing learning/training opportunities career development and 1:1 mentoring
Partner with Engineering & SRE on Proactive Monitoring & Telemetry as Product SME to avoid and resolve critical incidents quickly and avoid disruption of service
Partner with Engineering & Modelling on Resiliency & Transparency opportunities e.g Analytical InApp Tie outs)
Act as Product SMEs and Solution Architects by partnering with key users and high priority clients and consult their client teams to address complex compliance challenges and gain deeper workflow & product knowledge
Desired Qualifications:
Indepth technical understanding of data technologies databases data warehousing and data analytics tools
3 years in a client or vendor facing support role
Strong presentation skills and ability to tailor approach to stakeholders across corporate levels and business verticals
Outstanding communication and interpersonal skills
Ability to work in a fastpaced environment with high selfassurance positive demeanor and drive
Experience working within a global team and tailoring your approach to different cultural norms
Experience in the creation of automation tools and support tooling preferred but not
Linux/Unix knowledge is preferred but not
Curiosity and willingness to understand how/why a product works
Experience with Python Java REACT or any other relevant coding languages preferred but not required
Our benefits
To help you stay energized engaged and inspired we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional wellbeing; family support programs; and Flexible Time Off (FTO) so you can relax recharge and be there for the people you care about.
Our hybrid work model
BlackRocks hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person aligned with our commitment to performance and innovation. As a new joiner you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock we are all connected by one mission: to help more and more people experience financial wellbeing. Our clients and the people they serve are saving for retirement paying for their childrens educations buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment the one we make in our employees. Its why were dedicated to creating an environment where our colleagues feel welcomed valued and supported with networks benefits and development opportunities to help them thrive.
For additional information on BlackRock please visit @blackrock Twitter: @blackrock LinkedIn: is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age disability race religion sex sexual orientation and other protected characteristics at law.
Required Experience:
IC
Employment Type
Full-Time
