Technical Support Rep - Merchant Services
Technical Support Rep - Merchant Services
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
WHO YOU ARE:
Is it exhilarating to be thought of as the subject matter expert Do you take pride in delivering a white glove customer experience Can you operate in the grey Do you enjoy gathering information to identify problems and suggest and implement resolutions
The Technical Support Rep predominately focuses on two major functions 1 being a trusted subject matter technical integration expert and 2 provide best in class technical and operational support.
Provide technical support to Partners for highly complex computer related escalated technical problems
Answer calls and respond to moderately complex inquiries
Provide guidance regarding software and hardware problems
Resolve or refer highly complex technical problems as appropriate
Follow up to ensure inquiries are resolved within the contracted or agreed upon time frame
Log and track inquiries using a CRM and maintain historical records and related problem documentation
BASIC QUALIFICATIONS:(Required)
Associates Degree AND 2 years of related experience OR HS/GED AND 4 years of related experience
3 years of technical support experience
1 year of payment industry experience
Experience with SQL and ability to write basic selection queries joining multiple tables
Experience working with a ticketing system
Webbased troubleshooting experience
Must be 18 years of age or older
Benefits
In line with our commitment to employee wellbeing our total rewards benefits package is designed to support the physical financial and emotional health of our employees tailored to meet their unique and evolving needs. Our approach considers our employees whole selves ensuring they can thrive both in and outside of work. Here are some of the benefits we offer which may vary based on role location or hours worked:
Healthcare (Medical Dental Vision)
Paid Time Off Volunteer Time Off and Holidays
EmployerMatched Retirement Plan
Employee Stock Purchase Plan
ShortTerm and LongTerm Disability
Infertility Treatment Adoption and Surrogacy Assistance
Tuition Reimbursement
These benefits are designed to enhance the health protect the financial security and provide peace of mind to our employees and their families.
Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race color creed religion disability sex age ethnic or national origin marital status sexual orientation gender identity or presentation pregnancy genetics veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application interviewing completing any preemployment testing or otherwise participating in the employee selection process please direct your inquiries to .
Employment Type
Full-Time
