Software Engineer - IVR Solutions PA2025Q1JB034
Software Engineer - IVR Solutions PA2025Q1JB034
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and midmarket firms rely on SS&C for expertise scale and technology.
Job Description
Location: Braintree MA or Kansas City MO Hybrid
Get To Know Us:
SS&C is leading the way. We continue to look for todays and tomorrows brightest talent those that embody a spirit to improve not only their lives but those around them. From college students to seasoned and experienced professionals we encourage you to apply. SS&C prides itself on hiring diverse honest dynamic individuals who value collaboration accountability and innovation to name a few.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model & a Business Casual Dress Code including jeans
- Your Future: 401k Matching Program Professional Development Reimbursement
- Work/Life Balance: Flexible Personal/Vacation Time Off Sick Leave Paid Holidays
- Your Wellbeing: Medical Dental Vision Employee Assistance Program Parental Leave
- Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds Talents and Experiences of Our Employees
- Training: HandsOn TeamCustomized including SS&C University
- Extra Perks: Discounts on fitness clubs travel and more!
What You Will Get To Do:
- Develop design and implement Cloud IVR / IVA applications using programming languages such as Java SQL Spring Boot (Middle Tier) and other relevant technologies.
- Analyzes designs programs and modifies software enhancements and/or new products used in local networked cloudbased or Internetrelated computer programs
- Collaborate with stakeholders to gather requirements and translate them into technical specifications for IVR/IVA solutions.
- Create and maintain call flow diagrams voice user interface (VUI) and conversational design for optimal user experience.
- Integrate automated systems with backends including APIs Web Services JSON
- Test and troubleshoot IVR/IVA applications to identify and resolve technical issues or bugs.
- Optimize IVR/IVA performance by analyzing system data monitoring call traffic natural language tuning utilizing diagnostic tools and implementing improvements.
- Provides an escalation point for client issues related to software development and support; aligns with enterprise architectural strategies.
- Closes existing software defects and ensures maintenance of architectural diagrams
What You Will Bring:
- Bachelors degree and 5 years of workrelated experience.
- Must have experience with Cloud and Natural Language/IVA experience with CXOne/Smart Assist a huge plus.
- Handson experience in Java SQL Spring Boot (Middle Tier) and other relevant technologies.
- A passion for continuous learning as well as the ability to learn quickly and apply new skills.
- Flexibility/Ability to be proactive possesses good problemsolving skills and the capability to find solutions and the ability to successfully meet deadlines.
Thank you for your interest in SS&C! If applicable to further explore this opportunity please apply directly with us through our Careers page on our corporate website @ explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or feebased recruitment services.
SS&C offers excellent benefits including health dental 401k plan tuition and professional development reimbursement plan.SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.
Employment Type
Full-Time
