Manager Experience Designer
Manager Experience Designer
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Job Description
This is a Hybrid position located in Plano TX. Relocation to Plano TX is required if youre not located in the Dallas TX area.
The Design team at Capital One is at the forefront of enriching our customers digital and physical experiences. We champion a thriving environment of collaboration authenticity and healthy critique in which we honor diversity of thought create a culture of belonging and elevate one another.
We are currently seeking a Lead Experience Designer to join our team as Individual Contributor to closely collaborate with groups of technical software architects engineers product managers and customer success teams to thoughtfully translate complex flows or processes into simple solutions that are easy to use.
Examples include building applications and products that facilitate marketing and analytical solutions in support of Car Dealerships and their business.
This role could be focused on internal and external users to Capital One.
Example of Internal User focused work:
Building a web application that helps developers create new software to solve complex customer and business needs. Our tool helps teams setup environments design the infrastructure of their application automate builds releases and testing and adhere to complex security legal and risk requirements. All while building not just for new developers but creating a tool powerful enough for a seasoned veteran. Its a big complex project that will have very positive impacts on the daily lives of our engineering teams across the company.
Example of External User focused work:
Build applications and products that are focused on the many different stages of the Car Ownership journey. Applications (Native and Web) are focused on supporting Car Dealerships their customers those that are either paying off their vehicle loan with Capital One or someone that is looking to refinance with Capital One.
Regardless of the project you would be working on our ideal candidate has designed apps and/or software at scale and understands the different approach and mindset required to create applications compared to simple websites. Extra points to someone who understands what it takes to develop applications and has had some experience writing code themselves.
The Design team at Capital One is at the forefront of enriching our customers digital and physical experiences. We champion a thriving environment of collaboration authenticity and healthy critique in which we honor diversity of thought create a culture of belonging and elevate one another. If youre an innovator and storyteller who embraces an environment where you can experiment learn and change banking for good we would love to hear from you.
What Youll Do:
As a leader and maker youll be asked to handle a variety of responsibilities including:
Key Responsibilities
Simplifying and translating complex business and software development workflows into easytouse experiences
Collaborating with partners to create new interface and interactions patterns
Creating consistent visual conventions across the application
Working closely with product and customer success teams to gather and incorporate user feedback and feature requests into the interface
Identifying and establishing design needs requirements and acceptance criteria
Strategy & Planning
Collaborating with technology product and business teams to uncover customer and business needs then translating them into transformative intuitive user friendly and onbrand interfaces
Leading in translating complex ideas into understandable concepts that evolve and enhance the product interface
Engaging in portfolio prioritization to help set the strategy for the team
Managing through shifting priorities to provide clear direction and input on product definition
Advocating for the customer through human centered design methodologies including: discovery ideation sketch sessions and user testing
Creating and facilitating design led workshops to engage and build alignment across different partners and teams
Championing prioritization of design centered product enhancements grounded in research and analysis
Connecting with design community peers by learning sharing and teaching
Lead & Develop Teams
Building and leading successful teams by mentoring coaching and elevating others
Guiding team members in strategy research alignment analysis and tasks
Leading your team through career development plans to encourage talent growth
Participate in hiring by reviewing resumes conducting interviews and attending consensus
Discovery & Delivery
Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities
Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams
Creating style guides iconography and infographics that can be leveraged by teams
Drive endtoend product design by:
Working with researchers to understand customer needs and interpreting information into visual forms that are impactful and intuitive
Framing problems determining insights and defining visual designs to serve customer needs
Ideating sketching and delivering low to high fidelity prototypes
Designing within existing and creating new standards to contribute to our internal design system best practices and guidelines
Storytelling and presenting visual concepts to various stakeholders
Creating high fidelity design assets for acceptance development and delivery to market in partnership with technology colleagues
Basic Qualifications
At least 5 years of experience in user interface design
Preferred Qualifications
Bachelors degree or military experience
Experience designing software or mobile applications enterprise applications a bonus
Experience creating responsive web layouts
Experience creating components and interactive prototypes in Figma
Familiarity with the software development lifecycle and writing code
Familiarity with product development from inception to release
Advanced degree trainings or certifications in User Interface design
Designing for crosschannel experiences
Experience designing for cross channel experiences
Comfortable working with a variety of business partners and delivering outcomes
Familiarity with design and prototyping tools such as Sketch and/or Figma
Familiarity with working in an established design system
Experience managing a crossfunctional team
At this time Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum fulltime annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for parttime roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Plano TX: $144000 $164400 for Manager DesignCandidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.
This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total wellbeing. Learn more at theCapital One Careers website. Eligibility varies based on full or parttime status exempt or nonexempt status and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy childbirth or related medical conditions) race color age national origin religion disability genetic information marital status sexual orientation gender identity gender reassignment citizenship immigration status protected veteran status or any other basis prohibited under applicable federal state or local law. Capital One promotes a drugfree workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23A of the New York Correction Law; San Francisco California Police Code Article 49 Sections; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting ator via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital Ones recruiting process please send an email to
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Required Experience:
Manager
Employment Type
Full-Time
