Manager US Card Executive Communications Customer Channels

Were looking for an excellent communications leader to join our team and drive a comprehensive communications strategy for a senior executive leading one of our largest organizations in US Card. As a key advisor this Executive Communications leader will shape and execute the communications strategy to drive the vision and strategy of the leader and the organization while supporting our unique team culture centered around Capital Ones values.

This person will be responsible for developing and implementing internal communications that connect leaders and their teams to their leaders business strategy and the US Card strategy. Our work directly supports business programs and initiatives and helps cultivate the best associate experience. By joining our team youll be expected to push the envelope find a better way and strive to do the extraordinary.

Were looking for fresh ideas on how to connect leaders in new ways and create meaningful communications that promote associate engagement and drive value for the business. You will be responsible for evaluating opportunities driving communications strategies from start to finish and preparing content for internal audiences. You should be knowledgeable in providing communications counsel that is backed by channel metrics and associate feedback comfortable and wellversed in speaking to leadership teams and willing to partner with HR chiefs of staff and other stakeholders to most effectively drive communications. Additionally youll support large scale projects events and internal campaigns. Judgment influencing and problem solving are your superpowers. At your core you care about our associates and want to create an inclusive appreciative and fun environment for them.

Key responsibilities will include:

• Develop and implement a communications strategy that: 1. helps build your leaders brand internally and 2. brings their organization and US Card narratives to life.

• Be a creative storyteller who curates engaging experiences including leadership gatherings allemployee meetings digital/video storytelling and special events.

• Serve as a strategic partner to other executive communicators and chiefs of staff to plan and prepare effective thoughtful and engaging internal communications that educate inform connect with and inspire leaders and employees.

• When necessary lead change management communications in support of the business.

• Draft leader talking points and review presentations.

• Provide counsel on communicating business strategy elevating leadership profiles managing issues and implementing corporate initiatives.

• Evaluate performance for communications based on realtime metrics and other leading key performance indicators; recommend refinements to communications strategies messaging and new feedback mechanisms as needed based on ongoing assessments.

• Partner with and influence internal partners as needed in the best interests of the business and its employees.

Heres what we are looking for in you:

• Strong business acumen and customerorientation and proven track record of collaborative work relationships.

• Great judgment with the ability to work with a high level of autonomy.

• Excellent writing and storytelling skills.

• The ability to distill complex content into clear concise and engaging communications.

• Experience managing issues crisis communications and organizational change communications.

• Outstanding time management and organizational skills with an ability to consistently execute multiple and sometimes competing activities and complex projects to high quality conclusion ontime.

• Highly motivated an eagerness to learn and become an expert on the business to better inform your communications strategy and deliverables

Youll need to wear many hats including:

• Problemsolver: You partner with executives to understand their intent and goals develop plans that meet those needs and relentlessly pursue options to deliver results.

• Diplomat: Youre comfortable and adept with influencing senior leaders you have a strong customerorientation and proven track record of collaborative work relationships. You thrive in a matrixed environment where direct control is limited and the need to influence is high.

• Creator: Youre a strong autonomous leader who is able to establish a vision and deliver it through our key partners and you can work your creative muscle in developing communications and campaigns that grab attention and get results.

• Strategist: You have a deep understanding of where the team wants to go and can develop the communications strategy to help them get there.

• Project Leader: Youre detailed and processoriented with a natural tendency to identify and mitigate risks. Youre experienced managing several projects and initiatives at once.

• Juggler: You dont get overwhelmed or flustered easily. You reprioritize work as needed to adjust to changing business needs and take action with urgency as appropriate.

Basic Qualifications:

• Bachelors Degree or military experience

• At least 5 years of experience in developing and implementing integrated communication strategies to drive organizational change

Preferred Qualifications:

• Outstanding communication and presentation skills both written and verbal.

• Strong business acumen and executive presence with a history of cultivating trusting relationships with executive leaders.

• The ability to distill complex and sometimes voluminous content into clear concise and engaging communications.

• Experience leveraging data to create and execute communications strategies plans programs and events.

The minimum and maximum fulltime annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for parttime roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total wellbeing. Learn more at theCapital One Careers website. Eligibility varies based on full or parttime status exempt or nonexempt status and management level.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).