Administrative Associate - Monday - Friday - 1100 am - 800 pm

Position summary

The Administrative Associate provides a variety of administrative support functions to a site office and/or client which may include tasks such as expense reports time entry invoice entry calendar and phone management and opening client matters.

Job qualifications

• High school diploma or equivalent education
• Minimum 1 year administrative support experience in a professional organization preferably in the legal or banking industry. Formal education and/or training may be considered in lieu of experience.
• Skilled in the use MS Office software (Word Excel PowerPoint); strong keyboarding and typing skills. Basic knowledge of Microsoft Office suite
• Familiar with other software programs for providing administrative support
• Strong attention to detail with emphasis on accuracy and quality; able to coordinate across the team and work on multiple projects simultaneously while ensuring quality results. Excellent organizational skills
• Ability to meet deadlines and complete all projects in a timely manner
• Ability to handle sensitive and/or highly confidential documents and information with professionalism and discretion
• Ability to exercise good judgment to make decisions that conform to business needs and policy
• Good problemsolving skills with the ability and understanding of when to escalate a problem to a supervisory level
• Ability to maintain professional composure when working with immediate deadlines
• Ability to work both independently and collaboratively as part of a team
• Ability to work in a fastpaced environment
• Ability to communicate professionally both verbally and in writing
• Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
• Must be selfmotivated with a positive attitude
• Proven customer service skills are required to create maintain and enhance customer relationships

Pay: $19.50/hour $20.50/hour

Benefits:

• Various health insurance options & wellness plans (Medical Dental Vision Prescription Drug)
• 401k Retirement Savings Plan Including Employer Match
• Paid Time Off (PTO)
• Life Insurance
• Paid Parental Leave
• Shortterm & Longterm Disability
• Healthcare & Dependent Care Flexible Spending Accounts
• Domestic Partner Coverage
• Commuter Benefits
• Legal Assistance
• Employee Assistance Program (EAP)
• Access to onsite Gym and Caf
• Company Provided Parking
• Additional Employee Perks and Discounts

Supervision

• Number and title(s) of direct reports (if any): N/A
• Received: Lead Administrative Associate Supervisor Manager

Job relationships

• Internal: This position works closely with administrative associates and administrative services team members
• External: Clients

Job duties

• * denotes an essential function)

• *Perform work in administrative support including but not limited to answering phone lines providing customer service editing/transcribing documents data entry for expenses/time/invoices/other creating reservations/scheduling (meetings conference rooms A/V hospitality travel concierge)
• *Oversight for confidential company information including but not limited to corporate credit card information Pcards employee and client distribution lists prospective and current employee information etc.
• *Utilize appropriate logs and/or tracking software for all administrative support work
• *Ensure that job tickets are properly filled out before beginning work
• *Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle
• *Communicate with team members lead supervisor or client on job or deadline issues
• *Meet contracted deadlines for accepting completing and delivering all work
• *Troubleshoot basic equipment problems
• *Interact with clients over the phone via video or electronically
• Prioritize workflow
• Performs Quality Assurance on own work and work of others
• Answer telephone emails and place service calls when needed
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a costefficient manner