Front Desk Associate
Front Desk Associate
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Job Description
Job Details
Description
HIRING NOW!
Front Desk Associate FULL TIME POSITION! Join our team of administrators and therapists who love working together to help children grow!
Our Story:
Marshall Pediatric Therapy is a therapist & familyowned company started in 2013 whose mission is to help families build skills for life. We offer a collaborative work environment in our four Central Kentucky clinics that include our talented administrative staff and a multidisciplinary clinical team of highly skilled:
Registered Behavioral Technicians and Board Certified Behavior Analysts
Physical Therapists
Speech Language Pathologists
Mental Health Therapists
Occupational Therapists
We work hard to exemplify our company values of love excellence happiness family and courage each and every day. We prioritize familycentered care & hire for happiness within our team.
Our Benefits:
While our culture and company values are certainly some of our strongest attributes we also offer a comprehensive benefits platform for our fulltime employees including:
- 100 Employer Paid Medical Dental and Vision
- 100 Employer Paid Short Term Disability
- 100 Employer Paid Life Insurance
- 100 Employer Paid Direct Primary Care (allows for no copays for routine doctor visits)
- 100 Employer Paid eligible zero cost meds through mail order Rx
- Bonus potential for eligible staff (bonus can be financial or you can earn back PTO)
- Up to 184 hours of PTO & holiday pay annually which increases with tenure (this includes a full week at Christmas)
- No weekends or holidays
- 401(k) plan up to a 4 company match
- Optional plans through Guardian
- Eligible for up to 40 hours of PTO to take one volunteer mission trip annually
- Eligible for tuition discount at EKU through the EKU Advantage Program
- Leadership & growthopportunities
- The best coworkers ever!
Please visit our website at and our social media pages @marshallpediatrictherapy for additional information about the company.
Position Overview:
The Front Desk Associate joyfully welcomes schedules answers phones and organizes all thats needed to help a family receive a happy and helpful pediatric therapy experience.
Essential Functions:
- Answer the central telephone system and directs calls accordingly
- Receive the public and answer questions in person and by telephone; respond to inquiries and refer to the appropriate person or department
- Checkin/checkout patients
- Collect copays coinsurance and past balance on the patient billing account
- Verify current day Medicaid/MCO patients
- Verify all intake paperwork is completed and all required fields are signed by parent/guardian
- Create room assignment schedules
- Complete patient files
- Create school excuses
- Schedule future appointments
- Cancel/reschedule appointments
- Responsible for trash & cleaning public & restroom areas
- Collect pastdue billing accounts in Central Reach
- Manage fax and voicemail systems
- Share office opening and closing responsibilities
Qualifications:
- Loves interacting with parents and children
- Fantastic problemsolving skills
- Enjoys providing extraordinary customer service
- Motivated by targets and goals
- Stable work history and attendance
- Mature personality
- Detailoriented
- Highly organized and persistent
- Excellent written and verbal communication skills
- Ability to connect with children parents and therapists by phone in writing and inperson
- Strong computer skills including Microsoft Excel and Google Sheets
- Calm in stressful situations
- Able to multitask successfully
- High energy drive and sense of responsibility
- Strong time management skills
Any questions You can contact Lisa Coleman Marshalls Operations Assistant at orand we can start a conversation.
If youve read this far you might be getting close to joining a new and rewarding work family. Begin our application process today. We look forward to meeting you!
Pam and Jim Marshall
Required Experience:
IC
Employment Type
Full-Time
