Senior Sales Specialist Retail Engagement

Senior Specialist Sales & Retail Engagement

Location: 3232 Lake Ave Suite 1 Wilmette IL 60091

Overview:

As a Senior Specialist of Sales & Retail Engagement youll play a pivotal role in driving Wayfairs success by creating exceptional customer experiences and leading your team to achieve ambitious sales targets. Reporting to the Department Manager youll leverage your deep knowledge of home furnishings and design to provide expert guidance mentor Sales Associates and Specialists and develop strategies to elevate store performance. By blending your leadership abilities with your passion for sales youll inspire the team to deliver results while ensuring a seamless shopping experience for every customer. The ideal candidate thrives in a fastpaced environment is committed to fostering a culture of collaboration and is excited to contribute to Wayfairs continued growth and success in retail.

What Does a Senior Specialist of Sales & Retail Engagement Do

• Drive Sales Leadership & Performance: Consistently exceed individual sales goals KPIs and productivity standards. Foster a salesdriven culture emphasizing customer engagement product knowledge and achieving team sales targets.
• Lead by Example in Sales Excellence: Act as a role model for the team by demonstrating effective selling techniques building customer rapport and closing sales with confidence.
• Mentor & Develop Sales Specialists: Provide training and mentorship to Sales Specialists ensuring they are wellversed in product knowledge sales techniques and customer service excellence. Help new hires quickly acclimate to the Wayfair sales environment.
• Demonstrate Reliability & Professionalism: Maintain strong attendance and communication to support business needs. Proactively address scheduling or operational challenges to ensure consistent store coverage.
• Foster a Collaborative Team Environment: Promote a positive teamoriented atmosphere by sharing best practices offering constructive feedback and supporting colleagues in achieving collective success.
• Enhance Customer Experience & Build Relationships: Cultivate strong relationships with customers by leveraging your product expertise to offer personalized recommendations and design solutions ensuring every customer feels valued and supported.
• Deliver Exceptional Customer Service: Proactively resolve customer concerns ensuring satisfaction and delivering a seamless and memorable shopping experience.
• Champion Product Knowledge: Maintain expertlevel knowledge of Wayfairs product catalog and stay informed about design trends new product launches and industry innovations to offer customers the best solutions.
• Ensure Operational Excellence: Contribute to the smooth running of store operations by assisting with inventory replenishment floor set product processing and maintaining store presentation standards.
• Utilize Sales Analytics & Tools: Master Wayfairs sales essentials CRM software and analytics tools to monitor performance track progress toward goals and adapt strategies to improve sales outcomes.

What are the Job Requirements

• Experience: 24 years of experience leading a sales team in a fastpaced retail environment. Proven success in retail sales with a preference for experience in a designrelated or specialty sales setting.
• Leadership & Coaching: Demonstrated ability to motivate inspire and coach a team to achieve sales goals. Strong skills in mentoring team members delegating tasks and providing constructive feedback to support their development.
• Sales & Customer Service Expertise: A passion for delivering exceptional customer service and building lasting relationships. Proven track record of exceeding sales targets and utilizing consultative selling techniques to address customer needs and provide tailored solutions.
• Flexibility & Availability: Willingness to work a flexible schedule including evenings weekends and holidays based on business needs.
• Product Knowledge: Strong understanding of home furnishings and design principles with the ability to learn and adapt to an extensive product catalog. Confident in articulating product features benefits and value propositions to customers.
• Business Acumen & Analytics: Strong analytical and problemsolving abilities. Experience analyzing sales data to identify trends make datadriven decisions and improve performance. A solid understanding of retail operations and how they impact sales and customer experience.
• Technology Proficiency: Comfortable using mobile applications CRM systems design tools and Google Suite or Microsoft Office applications. Ability to adapt to new technologies and work efficiently in a fastpaced dynamic environment.

Additional Physical and Environmental Requirements:

• Physical Demands
• Frequent movement including standing stooping kneeling crouching
• Occasional lifting carrying pushing and pulling up to 50 lbs
• Frequent repetitive motions and coordination
• Constant handling grasping and communication (talking/hearing)
• Ability to ascend/descend stairs and balance
• Working Environment
• Some exposure to cold heat and humidity
• Occasional noise and vibrations
• Minimal hazards and seasonal temperature changes

What are the Benefits*

• Competitive pay starting at $21.00 per hour
• Bonus eligibility
• Access to Stride Health benefit options
• Support programs related to physical mental financial and social health wellness.
• 401(k) with company match (up to 4
• Paid time off (start accruing time immediately)
• Eligible tuition reimbursement (after 6 months of employment)

Wayfair Employee discount and much more!
*These benefits may vary or change for parttime or seasonal status employees. Detailed benefit guides will be issued to anyone who is offered a position with Wayfair for further insights into all of the great offerings available. If youre curious to learn more about a specific benefit detail your recruiter or a member of our team onsite can help with this information!