Product Manager EMEA

Collinson is the global privatelyowned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide marketleading airport experiences loyalty and customer engagement and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass the worlds original and leading airport experiences programme. Travellers can access a network of 1500 lounges and travel experiences including dining retail sleep and spa in over 650 airports in 148 countries helping to elevate the journey into something special. We work with the worlds leading payment networks over 1400 banks 90 airlines and 20 hotel groups worldwide.


We have been bringing innovation to the market since inception from launching the first independent global VIP lounge access Programme Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.


Key clients include Mastercard American Express Cathay Pacific British Airways LATAM Flying Blue Accor EasyJet HSBC Chase HDFC.


Our mission is focused on doing good beyond profit which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.


Never short of ambition the success of our business is delivered through the diverse and talented team of over 2200 global colleagues.

Purpose of the job

Accountable for the overall success and performance of the product the role is responsible for the product planning and throughout the Product Lifecycle including gathering and prioritising product and customer requirements aligning with the the product vision and working closely with engineering sales marketing and support teams to ensure effective delivery of business goals and objectives. Working in close collaboration with key stakeholders the Product

Manager plays a key role in identifying and creating defined product requirements whilst ensuring a seamless process for all involved ultimately turning vision into reality. The role involves engaging with clients to understand their needs facilitating the adoption of our solutions effectively and driving customer satisfaction and retention.

Key Responsibilities

Product Strategy

Take full ownership of product initiatives from ideation through opportunity assessment solution delivery and to market success

Create and manage the product roadmap pursuing alignment across business engineering design and marketing teams

Write clear and concise product definitions capturing the vision goals and key elements of new offerings

Prioritise between existing and new customers features architectural improvements and operational excellence

Develop product pricing and positioning strategies Translate product strategy into detailed requirements and prototypes

Ensure consistency in delivery of value setting iteration priorities for several agile development teams

Able to understand the tradeoff between different priorities to deliver products solving customer problems to achieve business objectives Product

Lead endtoend product development cycle from discovery to launch and iteration; Scope and prioritise activities based on customer impact and business value

Assess product designs making specific recommendations for improvement

Act as a product evangelist to build awareness and understanding

Effectively communicate status progress and outcomes to senior management Support the development team with queries

Manage product roadmaps and releases

Run beta and pilot programs with earlystage products and sample Data Driven and Customer Centric

Gain an indepth understanding of the customers experience identifying and filling product gaps whilst generating new ideas to grow adoption and improve customer experience

Understand consumption patterns and user journeys in context of product usage to create new engaging experiences

Analyse key data to identify issues and discover opportunities to develop new product features

Explore customer and business needs and feedback reviewing various options and mockup prototype solutions

Define a set of KPIs to measure business impact with the ability to analyse and utilise them in decisionmaking processes

Represent the customer (proxy) within the development process Determine feature requirements Influencing People

Motivate and inspire the product team and stakeholders to champion the product vision goals strategy and benefits throughout the company

Create buyin for the product vision both internally and with key external partners Collaborate with business partners to facilitate meetings for business requirements definition technical requirements elicitation integration specification updates request data samples and articulate dependencies

Manage incoming escalations analysing issues and engaging the team into problem framing and ideation processes to deliver the most optimal solution

Provide insight to stakeholders on the product and market

Manage crossfunctional teams Client needs

Feedback and Insights: Gather client feedback and provide insights to internal teams to influence product development and improvements.

Performance Metrics: Track client success metrics such as product usage satisfaction and retention rates providing regular reports to management.

Client Advocacy: Advocate for client needs across internal departments to ensure the client voice is heard in product and service discussions.

Knowledge skills and experience required

Proven experience in product management and product development

Strong communication skills

Strong customer focus and empathy

Takecharge mentality growth mindset detailoriented

Experience delivering results in a datadriven environment

Ability to interpret feedback from various stakeholders to evaluate performance of services platform or processes and develop recommendations on how best to address for both the near term and long term solutions

Ability to research and analyse business information to develop an understanding of the industry and competitive environment

Demonstrated success implementing and managing digital asset management solutions and/or workflows in a complex or creative environment

Strong track record of positive team collaboration and partnership

Ability to multitask in a fastpaced environment with fluctuating and conflicting priorities and deadlines

Selfstarter with a problemsolving mindset the ability to work with minimal supervision and to direct others work

Experience in the travel industry is a plus

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour race ethnicity gender identity sexual orientation neurodivergence family status age individuals with disabilities and people from all backgrounds cultures and experiences as we strongly believe this contributes to our ongoing success.

We are focused on continually evolving our purpose driven high performing culture providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action Do the right thing One team and Be insight led. These help guide everything we do internally in terms of how we think act and interact right through to how we deliver value to our customers and clients.

In your application please feel free to note which pronouns you use (For example she/her/hers he/him/his they/them/theirs etc).

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