Customer Service Representative with Dutch and English Full-Time
Customer Service Representative with Dutch and English Full-Time
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Job Description
Our Client
New Balance: Born to Move New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion performance and style. As a global team member youll play a vital role in sharing these values with customers worldwide.
We are seeking exceptional individuals to join our team. Immerse yourself in the New Balance brand and deliver a worldclass customer experience.
Tasks
Whats your Mission
- Collaborate effectively: Work collaboratively with consumers to address product information requests and resolve inquiries skillfully and professionally.
- Customercentric approach: Empathize with customer needs analyse their issues and provide personalized solutions.
- Omnichannel support: Deliver seamless customer service across multiple channels including phone email chat and social media.
- Product expertise: Develop a deep understanding of our clients products and services.
- Become a New Balance expert: Gain indepth knowledge of the New Balance brand and its offerings.
- Brand advocacy: Embody our company values and act as a brand ambassador in all interactions.
Requirements
- Fluency in Dutch: Demonstrated by exceptional grammar and spelling.
- Advanced English Proficiency: Excellent written and spoken English communication.
- Customer Service Enthusiast: Possess a genuine passion for delivering exceptional customer service.
- Empathetic Communication: Ability to handle sensitive calls with empathy and understanding.
- Strong Administrative Skills: Meticulous attention to detail and strong administrative skills.
- Proactive ProblemSolver: A professional outlook and proactive approach to problem resolution.
Benefits
- Start Date: ASAP
- Hours: 39 hours/week
- Work Schedule: Monday to Friday from 9:00 am to 6:00 pm
- Salary: 19400 gross per year
- Holidays: 24 working holidays / 2 accrued days per month
- Work Model: Hybrid 6 days per month at the office)
- Training: Monday to Friday from 10:00 am to 7:00 pm
- Office Location: Barcelona (La Sagrera)
Additional Perks:
- Career Growth: Ongoing training and development.
- Wellbeing Support: Confidential counselling and resources.
- Perks & Discounts: Exclusive offers and rewards.
- Health Benefits: Discounted health insurance.
- Skill Development: LinkedIn learning and certifications.
**About us!
**At CPM we believe in fostering a culture of care curiosity and achieving together. This isnt just a slogan its reflected in the incredible opportunities we offer how we do our work and the way we interact among each other with customers and clients.
CPM International believes in creating an open workplace celebrating diversity in all forms including gender race religion disabilities and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.
#WeCare #WeAreCurious #WeAchieveTogether
Employment Type
Full Time
