AD NPS Program Support - YTB
AD NPS Program Support - YTB
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 152600 - 283400
1 Vacancy
Job Description
Band
Level 5Job Description Summary
The Associate Director of NPS Program Support will play a key role in strategy and operations supporting product ordering logistics and connection to other patient services. The associate is responsible for working with internal and external stakeholders (including vendors) to implement new programs and optimize current operations with the goal of delivering a quality customer and patient experience at scale including designing new processes implementing new programs/tools/resources supporting team training efforts and assessing performance. The associate will develop data driven insights to inform key business decisions and also serves as a key point of contact in the collaboration with department leadership market access legal finance and compliance colleagues.Location: This position will be located in East Hanover NJ and will not have the ability to be located remotely. This position will require up to 20 travel as defined by the business (domestic and/ or international).
Job Description
Key Responsibilities:
- Develop and drive adoption of enhanced customercentric capabilities to deliver high quality support to internal and external stakeholders
- Engage with NPS disease area team to define process optimization opportunities
- Support delivery of systems and tools in partnership with IT (as well as 3rd parties) to support order management patient access and the customer experience
- Measure and analyze key performance metrics and drive continual process improvement. Metrics includes but are not limited to: customer satisfaction new systems/application adoption and internal stakeholder satisfaction
- Own and resolve escalations related to customer engagement
- Lead team training efforts to ensure effective adoption of new processes and tools. Serve as daytoday liaison with Novartis disease area colleagues to coordinate and streamline processes across Patient Services Finance and Customer Services
- Provide regular updates to department leadership on program performance as well as coordinate and facilitate monthly and quarterly business reviews
- Work closely with internal and external stakeholders to ensure data exchanges and associated reporting are timely and accurate. Communicate to leadership key operational events as they arise to ensure effective business understanding and/or necessary coordination and adjustments
- Partner with legal and compliance teams to ensure programs are compliant and evolve as needed based on new laws/regulations with minimal or no oversight. Responsible for identifying and reporting adverse events via the established Novartis systems as per applicable processes.
- Ensures adherence to all the relevant Novartis compliance policies & procedures for self and team (adverse events PSP P3 and all related to job role). Execute timely CAPA for any audit findings as required. Execute business continuity for the programs responsibilities and lead the interactions with Novartis PatientOriented Program Committee as appropriate
Essential Requirements:
- Education: Bachelors Degree required
- At least 35 years of pharmaceutical industry experience to include patient access services program management account management or brand marketing
- Solid understanding of the healthcare environment specifically in the area delivering services to health care professionals (HCPs) and patients/customers
- Possess analytical skills in anticipating trends and areas of risk
- Problemsolving skills to resolve issues with crossfunctional team conflicts budgetary restraints and or other obstacles that hamper the completion or implementation of a project/rollout
- Experience with budget management
Desirable Requirements:
- FUSE/MAP experience and SalesForce knowledge
- Experience managing agency activities related to the creation of assets with proven ability to design and implement innovative and supportive solutions for internal team and external customers
The pay range for this position at commencement of employment is expected to be between $152600 and $283400/year; however while salary ranges are effective from 1/1/25 through 12/31/25 fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further final pay determinations will depend on various factors including but not limited to geographical location experience level knowledge skills and abilities. The total compensation package for this position may also include other elements including a signon bonus restricted stock units and discretionary awards in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation sick time and parental leave) dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired employee will be in an atwill position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.
EEO Statement:
The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity or expression marital or veteran status disability or any other legally protected status. We strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.
Accessibility and reasonable accommodations
The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or in order to perform the essential functions of a position please send an email to calland let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Range
Skills Desired
Agility Asset Management Commercial Excellence CrossFunctional Collaboration Customer Orientation Healthcare Sector Understanding Influencing Skills Marketing Strategy Negotiation Skills Operational Excellence Priority Disease Areas Expertise Product Lifecycle Management (PLM) Product Marketing Stakeholder Engagement Stakeholder Management Strategic PartnershipsEmployment Type
Full-Time
