Harbor Technician PTL

Successful candidate should have:

• Excellent oral and written skills;

• Excellent customer service skills;

• Able to research and interpret regulations;

• Ability to work with a multitude of tenants and public while enforcing rules and regulations;

• Ability to exercise tact selfrestraint judgment and strategy in dealing with a variety ofpeople

• Ability to work and collaborate with multiple state and federalagencies;

• Ability to interpret and implement applicable sections of 33CFR Part105 as they apply to the departments Facility Security Plans (FSP);

DESCRIPTION OF WHAT YOU WILL BE DOING

You will be performing a variety of duties to assist Harbor Officers with the operation maintenance and management of the City and Borough of Juneaus docks harbors and associated facilities. Your primary responsibility will be providing excellent customer service to tourists arriving and departing from cruise ships. This may involve greeting passengers assisting with information and ensuring a smooth welcoming experience for visitors.

In addition to customer service you will assist with Port of Juneau security during cruise ship port calls. Securityrelated tasks include performing ID checks passenger screening conducting patrols on the port security vessel and supporting vendor and loading zone management.

When not engaged in security or customer service duties you will have the opportunity to hone your maintenance and repair skills by assisting with cleaning and performing basic repairs to the facilities.

WORKING HOURS AND LOCATION

This position is based out of the Port Field Office (PFO) near the Gold Belt Tram. Workdays and hours vary and will be based upon the cruise ship schedule. This position will work up to five 5 days per week and up to eight 8 hours per shift. This position has the potential to work a highly flexible schedule if desired.

You will be performing a variety of duties to assist Harbor Officers with the operation maintenance and management of the City and Borough of Juneaus docks harbors and associated facilities. Your primary responsibility will be providing excellent customer service to tourists arriving and departing from cruise ships. This may involve greeting passengers assisting with information and ensuring a smooth welcoming experience for visitors.

In addition to customer service you will assist with Port of Juneau security during cruise ship port calls. Securityrelated tasks include performing ID checks passenger screening conducting patrols on the port security vessel and supporting vendor and loading zone management.

When not engaged in security or customer service duties you will have the opportunity to hone your maintenance and repair skills by assisting with cleaning and performing basic repairs to the facilities.

Education: High school graduation or the equivalent

Experience: None

Other: Not less than 18 years of ageat time of appointment; AND

A valid Drivers License at time of appointment and for continued employment.

In accordance with 33 CFR Part 105:The selected candidate will be required to sign nondisclosure agreements for sensitive security information.

The selected candidate must be able to successfully obtain a Transportation Workers Identification credential (TWIC). An individual who lacks lawful presence and certain immigration status in the United States has a connection to activity has been determined to lack mental capacity or was convicted of certain crimes will be ineligible for a TWIC.

Desired Qualifications

Experience: Prior experience in vessel operation exceeding 18ft in length including VHF radio communications experience is desired. Background in Customer Service.

HIRING MANAGER CONTACT INFO

Hiring Manager: Scott Hinton

Phone Number:

Please read the below information carefully to ensure your application submission meets all submittal requirements.

Education
If you are using education to meet the minimum qualifications you must document your education in your application and you may be required to provide transcripts.

Work Experience
If you are using work experience to meet the minimum qualifications you must document your work experience in the application.

If your application does not support minimum qualifications you may not advance to the interview and selection phase of the recruitment.

NOTE:Attaching a resume or curriculum vitae is not an alternative to filling out the application in its see resume or CV or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.

Application Assistance

For questions regarding application submission or system operation errors please visit: your question is not answered in the FAQ you may contact the Department of Human Resources & Risk Management ator

For applicant password assistance please visit:
Statement

The City & Borough of Juneau complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation auxiliary aides or services or alternative communication formats please callor TTY: Alaska Relay 711 oror correspond with the Department of Human Resources & Risk Management at or 155 Heritage Way Juneau AK 99801. The City and Borough of Juneau is an equal opportunity employer.