Compliance Manager GSRC Onboarding Nesting Team

Amazon is an Ecommerce and Cloud Computing company with headquarters in Seattle Washington. Since 1995 Amazon has focused on being the worlds most customer centric company. Our customers are worldwide and include not just consumers but also our sellers and vendors (selling partners). Worldclass retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon ecommerce platform. To meet our selling partners needs our smart diverse customerobsessed employees are constantly innovating and building on new ideas.

The Operational Risk Compliance (ORC) organization exists to keep our customers and partners safe protect associates and ensure legal and regulatory compliance. We coordinate the aspects of product transactions that are regulated (distribution shipping sale and import/export). Global Solutions and Risk Compliance (GSRC) is the operational arm of the ORC organization. This involves analyzing product import documentation and flagging hazardous risks. We are also responsible for keeping Amazon customers safe and informed by coordinating actions around worldwide program teams to classify products and ensure Amazons product listings follow regulatory and legal compliance guidelines. These actions include removing products from the site and from our warehouses and contacting customers with pertinent sustainability information. The ORC team partners with GSRC supports regulatory compliance requirements for Amazons worldwide programs such as Dangerous Goods Global Trade Services Transport Risk Compliance Sustainability Extended Producer Responsibility Chemical Safety Compliance and Food Safety. GSRC has offices across India China Poland Romania Jordan Philippines and Costa Rica and supports compliance related needs for worldwide Amazon marketplaces.


Key job responsibilities
A Manager in GSRC team typically manages a team of up to 20 people. The role can also require managing a team of Subject Matter Experts (SMEs) and Individual Contributor (IC) that acts as support function for teams. Candidate will also be expected to interact with counterparts in other geographies and share best practices across the program and cross program. The basic responsibilities include but not limited to

Own business metrics and processes aligned with business goals; Implement KPIs(Key Performance Indicators) metrics audit processes and best practices to track maintain and exceed productivity (TPH) and quality (DPMO/defects/internal audit scores) as per service level agreements. Actively manage capacity and triggers for investigations to balance supply and demand.
Contributes to goal settings for direct team members in lines with process goals.
Responds to escalations/analyzes data; highlights trends and gaps and prepares data for business meetings/reviews.
Analyze defects and develops programs that fix root causes and work with other support/tech/process excellence teams wherever required.
Build and scale processrelated solutions that have metric impact through multiple projects and automation; drive adoption of solutions across teams.
Review SOPs processes and tools to ensure that proactive changes have a positive impact on process and team performance.
Prepare and share scorecards monthly following leadership aligned timelines ensuring effective performance management and optimum employee experience. Acknowledge and reward strong performers.
Guide new joiners to meet training goals during onboarding and training phases providing coaching as necessary.
Recruit topquality reviewers/classifiers and develop their skills by setting SMART goals and driving developmental plans. Provide regular coaching and feedback to help them grow in functional and leadership skills expanding team capabilities which provide growth opportunities for future leaders.
Ensure direct team members adhere to their schedules by punching in and out on time daily accurately tracking their activities as productive or nonproductive and applying leaves on the amazon portal to avoid impact to Utilization and productivity.
Additional responsibilities may involve taking part in analyzing data trends for planning for the program ensuring process hygiene for multiple functions onboarding new processes and running cross program initiatives regarding people engagement.


Graduate in any stream
Experience: Minimum 4 years in managing people interacting with customers or stakeholders
Minimum 2 years in independently managing a function
Responsible for performance and development of a downstream team of at least 15 to 20 people in operations
Strong Analytical ability with good verbal and written business communication


Qualifications: Graduate in any stream Overall work experience of minimum 6 years
Strong Analytical ability Good in verbal and written business communication
Master of Business Administration from tier 1/tier 2 college Lean Six Sigma Green Belt/ Black Belt PMP/Prince Certified



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