Digital Content Specialist - 100 Remote USA
Digital Content Specialist - 100 Remote USA
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Job Description
The Digital Content Specialist identifies analyzes designs develops and manages the digital support content for delivery to both internal and external customers and implementation projects as defined by the GTM Leads. The Digital Content Specialist also creates alerts walk throughs and ads through Walk Me or similar tools.
WHAT YOU WILL BE DOING:
- Develop and design an innovative content that helps to educate and support our internal and external customers on all digital release items and projects in a timely manner.
- Content to be created includes job aids virtual Knowledge Base documentation videos walk throughs alerts and others as identified by the Go To Market (GTM) team.
- Content to be created includes job aids virtual Knowledge Base documentation videos walk throughs alerts and others as identified by the Go To Market (GTM) team.
- Gather and analyze technical and product information from various sources (such as product demonstrations SME videos walk throughs interviewing emails etc. to create content for new or changing functionality.
- Manage content projects effectively to meet deadlines and quality standards in a fastpaced ever changing environment.
- Proactively escalate issues roadblocks and scope changes as they occur as well as actively positively problem solve.
- Work with subject matter experts (SMEs) and other internal groups to develop and maintain content that meets established quality metrics.
- Practice established content development and maintenance practices as set forth by the GTM Team.
- Create format edit review and proof content for technical and nontechnical users.
- Maintain the library of content cataloging it for internal and/or external use in both our Walk Me system and Knowledge Base.
- Stay up to date with the development of new ideas to draw the audiences attention.
Knowledge Skills and Abilities:
- Experience in content development and editing for a digital organization and able to provide relevant examples.
- Communicate information effectively to customers technical staff managers executives sales and marketing teams.
- Video Creation Skills for quick How To Videos.
- Experience with Walk Me and creating walk throughs and alerts is a must.
- Information gathering: Understand information gathering analysis design verification and management practices and apply them effectively. Demonstrate informationgathering techniques and apply them.
- Synthesis/reorganization: Restructure information for a better approach to problems or tasks.
- Analytical: Critically evaluate information gathered from multiple sources reconcile conflicts and break down complex information into accessible concepts appropriate to the audience.
- Interviewing and questioning: Talk with individuals and groups about their needs and ask probing questions to gather pertinent content.
- Active listening: Use active listening techniques to gather information and delve deeper for more information.
- Active learning: Work with new information to grasp its implications and connections in an everchanging environment.
If you meet the requirements please apply now! Also go to and take your first interview to be first in line!
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Employment Type
Full Time
