Care Educator - New England
Care Educator - New England
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Job Description
Position Summary:
Apellis is dedicated to creating a premier patient services organization that prioritizes support for patients at every phase of their journey. The structure of Apellis is fundamentally rooted in addressing both the emotional and practical needs of patients with the Apellis Care Educator team at its center.
Care Educators play a vital role in assisting patients as they embark on their treatment journey. Recognizing that our treatment represents a new experience for individuals with rare hematology and/or nephrology conditionsone that can be both liberating and complexthis team is committed to providing answers and ensuring a smooth initiation and ongoing experience with our therapy. Their primary objective is to empower patients instilling confidence as they begin treatment and ensuring they feel supported by Apellis throughout their entire journey.
We are looking for candidates who are compassionate empathetic and dedicated to advocating for patients. It is essential that candidates appreciate the uniqueness of each individuals journey with these diseases and understand that patient support must be customized accordingly. This is a distinctive opportunity to help set a new benchmark for patient support and we seek individuals who are bold and innovative in exploring ways to enhance support for patients in rare hematology and/or nephrology.
Apellis Care Educators will be aligned regionally and travel requirements may vary.
Key Responsibilities include:
Provide a compassionate patientcentered and empathetic infusion training experience inhome or within healthcare office settings for patients.
Inform patients and caregivers about Apellis products services and resources through a personalized approach acknowledging that each patient and caregiver has unique needs and experiences.
Educate healthcare provider offices regarding Apellis offerings using a tailored strategy understanding that every office patient and caregiver has distinct requirements and experiences.
Address the various and intricate challenges faced by patients and caregivers in integrating home infusion into their daily lives serving as a valuable resource and source of information and support. Ensure adherence to applicable industry regulations as well as Apellis policies Standard Operating Procedures and engagement protocols.
Collaborate with regionally aligned crossfunctional partners and/or field reimbursement managers to guarantee that nursing support is coordinated with specialty pharmacy product delivery and reimbursement processes facilitating a seamless experience for patients.
Engage and collaborate directly with internal crossfunctional teams including Market Access Medical Affairs and Patient Advocacy to prioritize tasks and manage multiple projects related to patient education.
Participate in and complete mandatory training on Disease Product Adverse Events and Pharmacovigilance.
Embrace an entrepreneurial mindset and adaptability as a vital member of the launch team contributing to process definition and .
Assist patients enrolled in the planned Early Access Program (EAP) under the guidance of the medical team providing necessary home infusion training prior to the commercial product launch if applicable. Availability to work weekends and evenings as required.
Education Registration & Certification:
Registered Nurse with current active license required.
Bachelors degree or Masters degree in Nursing or Associate degree in Nursing with Bachelors degree in Business Healthcare Marketing or Life Sciences is required
Must live in the assigned territory.
Experience:
Over two years of experience in the pharmaceutical and biotechnology sectors specifically focusing on rare diseases.
Experience in hematology and/or nephrology is preferred but not required.
More than two years of experience in home subcutaneous infusion or injection procedures.
Possesses strong communication organizational and interpersonal skills both in written and verbal forms.
Demonstrates clinical technical and scientific knowledge along with an aptitude for understanding complex disease states.
Preferred experience includes working with intricate Risk Evaluation and Mitigation Strategies (REMS) programs and Adverse Event reporting.
Exhibits effective time and workload management capabilities.
Previous involvement in case management tasks is preferred.
Must be an exceptional communicator capable of simplifying complex concepts for patients with empathy.
Proven ability to develop implement and execute plans independently.
Demonstrated skill in fostering positive relationships both internally and externally.
Shows adaptability in adjusting work responsibilities in response to changing requirements.
Must excel in a team setting and be willing to contribute at all levels with a flexible and positive demeanor.
Knowledge of thirdparty payers including Medicaid Medicare and commercial insurance as well as familiarity with the case management process including prior authorization and appeals is essential.
Proficient understanding of CPT ICD10 HCPCS coding Ambulatory Surgical Center (ASC) and physician reimbursement is required with medical billing and/or coding certification being a plus.
Fully skilled in Microsoft Office applications including Word Excel and PowerPoint.
Fluency in Spanish is a plus.
Travel Requirements:
The position requires the ability to travel up to 85 as it is fieldbased and involves domestic travel with a willingness to work weekends and evenings as required.
Benefits and Perks:
Apellis offers a comprehensive benefits package including a 401(k) plan with company match inclusive family building benefits flexible time off summer and winter shutdowns paid family leave disability and life insurance and more! Visithttps://apellis/careers/ to learn more.
Company Background:
Apellis Pharmaceuticals Inc. is a global biopharmaceutical company that combines courageous science and compassion to develop lifechanging therapies for some of the most challenging diseases patients face. We ushered in the first new class of complement medicine in 15 years and now have two approved medicines targeting C3. These include the first and only therapy for geographic atrophy a leading cause of blindness around the world. With nearly a dozen clinical and preclinical programs underway we believe we have only begun to unlock the potential of targeting C3 across many serious diseases.
For more information please visit follow us onTwitterandLinkedIn
EEO Statement:
Apellis is an equal opportunity employer and complies with all applicable federal state and local fair employment practices laws. Apellis strictly prohibits and does not tolerate discrimination against employees applicants or any other covered persons because of race color religion creed national origin or ancestry ethnicity sex (including pregnancy) gender (including gender nonconformity and status as a transgender or transsexual individual) age physical or mental disability citizenship past current or prospective service in the uniformed services genetic information marital status AIDS/HIV status smoker/nonsmoker and occupational pneumoconiosis or any other characteristic protected under applicable federal state or local law.
For San Francisco postings: Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Employment Type
Full Time
