Microsoft Teams Service Delivery Manager
Microsoft Teams Service Delivery Manager
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Job Description
Job Description Summary
As a Microsoft Teams Service Delivery Manager you will play a pivotal role in ensuring the successful management support and optimization of GE Healthcares Microsoft Teams environment. This position requires a seasoned professional with a strong background in managing the technical aspects of a Microsoft Teams environment experience building standard operating procedures and coaching/mentoring junior technical team members. This role will also require strong interpersonal skills and the ability to help break down technical explanations into simple easy to understand terms.The ideal candidate will be responsible for overseeing the endtoend service delivery for Microsoft Teams.
GE HealthCare a leading global innovator in medical technology and digital solutions is committed to improving lives during critical moments. Join us to unlock your ambition transform ideas into impactful realities and contribute to a healthier world where every voice matters and every difference makes a difference.
Job Description
Roles & Responsibilities:
- Serve as the primary point of contact for Microsoft Teams support related inquiries and escalations.
- Support Level 2/3 and Executive Support Teams and take ownership of escalated issues. Provide retrospective review of root cause and path to remediation where needed.
- Support GE Healthcare Communicator Group helping resolve issues and identifying functionality to enhance their ability to communicate with GE Healthcare colleague groups.
- Monitor key performance indicators and work closely with IT support teams to address any issues promptly.
- Create and maintain Knowledge Base articles to assist users in navigating Microsoft Teams features.
- Create and maintain technical support guides and Knowledge Base articles to assist teams in providing Levels 1 3 Teams support.
- Identify opportunities to shift request tickets to L2/L3 resources. Develop standard operating procedure (SOP) documents identify appropriate access train L2/L3 resources and support SOPs in steady state.
- Support intake processes like M365 Group creation Teams federation requests safe listing and Teams application integration/deployment.
- Work with L2/L3 resources to review technical support issue trends. Maintain ongoing issueslist and develop action plans to remediate. Communicate updates at required intervals.
- Proactively identify userfacing learning opportunities within Microsoft Teams by working with support teams to identify trends in help requests. Develop microlearning tips and tricks to help colleagues better leverage the platform.
- Working with Teams Product Manager implement approved enhancements or application updates to ensure the platform aligns with organizational needs.
- Working with Teams Product Manager create Teams peertopeer community to act as a forum for sharing critical information Tips and Tricks and learning opportunities.
- Support Teams Voice
- Support MTR management
- Prepare usage analytics as required
Required Qualifications:
- Proven experience in managing the implementation and ongoing delivery of Microsoft Teams or similar collaboration platforms.
- Strong project management skills with the ability to drive initiatives from conception to completion.
- Excellent communication and interpersonal skills to effectively engage with stakeholders at all levels.
- Indepth knowledge of Microsoft Teams features integrations and security protocols.
- Knowledge of and handson experience with PowerShell scripting for automation and system management tasks.
Desired Characteristics:
- Certifications such as Microsoft Certified: Teams Administrator Associate are advantageous.
- Experience using Microsoft Teams Call Quality Dashboard
- Familiarity with ITIL or other service management frameworks is a plus.
Inclusion & Diversity
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus and drive ownership always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into worldchanging realities. Our salary and benefits are everything youd expect from an organization with global strength and scale and youll be surrounded by career opportunities in a culture that fosters care collaboration and support.
Disclaimer: GE HealthCare will never ask for payment to process documents refer you to a third party to process applications or visas or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare. If you suspect you have received a fraudulent call please fill out the form below: Information Relocation Assistance Provided: No
Required Experience:
Manager
Employment Type
Full-Time
