Senior Clinical Informatics Specialist

At CVS Health were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nations leading health solutions company we reach millions of Americans through our local presence digital channels and more than 300000 purposedriven colleagues caring for people where when and how they choose in a way that is uniquely more connected more convenient and more compassionate. And we do it all with heart each and every day.

Company:Oak Street Health

Title:Sr CIS Complex Care Team

Location:TBD

Oak Street Health is a rapidly growing innovative company of communitybased healthcare centers delivering higher quality health and wellness care that improves outcomes manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic comprehensive and integrated care right in our patients communities we can help keep them healthy and reinvest cost savings in further care for those same communities and others. Since 2013 Oak Street Health has brought its singular approach to tens of thousands of people across the nation. With an ambitious growth trajectory Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be.

For more information visit .

Role Description:

The Senior Clinical Informatics Specialist (CIS) is a former CIS who serves as a trainer & coach for the CIS Medical Assistant (CIS/MA) roles with the @Home program. This individual will play a vital role as a population health liaison in the field to ensure teams understand and implement tools properly. This is accomplished in close partnership with central and regional @Home leadership central CIS leadership and various Treehouse teams.

The Sr CIS is expected to have deep knowledge in key aspects of CIS onboarding & training workflows Canopy modules WRV Reviews & Daily Huddles with the ability to modify and translate application for the @Home environment. They are also expected to understand how their role and the CIS/MA role impacts the OSH business model in areas including Clinical Documentation Improvement and certain components of the Quality Program.

Core Responsibilities:

Leadership Responsibilities

• Partner with central and regional @Home leadership to support CIS/MA hiring onboarding and staffing (including coverage) as well as ongoing training and evaluation

• Serve as population health liason in the field to ensure teams are up to date on all tools (Huddle Form Care Report Canopy modules)

• Train new providers (within first 90 days) on how to work with and without a CIS/MA

• Present monthly training sessions with all CIS/MAs in region (including Biannual Grand Rounds training)

• Thought partner with central and regional leaders on program development driven by best practices in clinical workflows and documentation hygiene

• Partner with central and regional leaders to identify areas of improvement on care team documentation and provider/CIS/MA teamwork and develop an action plan to resolve gaps in knowledge

• Alongside Central and Regional leaders adapt incenter CIS training materials and processes to support CIS/MA training

• Ensure providers are equipped with welltrained CIS/MAs so they may care for our patients and execute on clinical documentation accuracy

• Ensure all CIS/MAs have the training and workflow support to excel in this dual role

Technical responsibilities

• Subject matter expert in all CIS/MA training materials including charting workflows clinical documentation improvement (risk adjustment) note compliance WRV Reviews Daily Huddles Canopy and Greenway

• Collaborate with central team on new tools and optimization of existing tools (i.e Canopy modules CIS/MA Training)

• Support care teams with WRV review assistance and Daily Huddle preparation

• Identify trends in data (ie RAF HCCs addressed etc) recognize gaps in knowledge and propose strategies and solutions to leadership

• Scribe remotely when backup coverage is needed (max 2025 of time)

Other:

• Understand population health tools/data and how to leverage them when working with teams

• Ensure effective collaboration between CIS/MAs providers regional and central leaders

• Other duties as assigned

What are we looking for

• 6 months of CIS/scribe experience

• Deep understanding of Oak Streets care model

• High level of detailorientedness and organization

• Comfortable with ambiguity and have a passion for proactive problem solving

• Someone who embodies being Oaky

What does being Oaky look like

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being spy

Why Oak Street

Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare as well as:

• Collaborative and energetic culture

• Fastpaced and innovative environment

• Competitive benefits including paid vacation and sick time generous 401K match with immediate vesting and health benefits

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth/careers.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual fulltime salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience education geography and other relevant factors. This position is eligible for a CVS Health bonus commission or shortterm incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers patients members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages our great benefits include:

• Affordable medical plan options a 401(k) plan (including matching company contributions) and an employee stock purchase plan.

• Nocost programs for all colleagues including wellness screenings tobacco cessation and weight management programs confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off flexible work schedules family leave dependent care resources colleague assistance programs tuition assistance retiree medical access and many other benefits depending on eligibility.

For more information visit anticipate the application window for this opening will close on: 06/10/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws.