Team Lead CRM Tech all genders
Team Lead CRM Tech all genders
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Job Description
THE ROLE & THE TEAM
The Lounge CRM team oversees the development and maintenance of the CRM solution Braze utilized companywide for all commercial and transactional communications to our customers across various B2C communication channels.
In this role youll spearhead the strategy and of the Lounge CRM Messaging Tech Stack which supports today the channels Email Push Notifications and InProduct Messaging. Your work ensures alignment with our overarching CRM strategy driving effective automation content management and compliance outcomes. Youll collaborate with internal teams external partners and senior leaders.
Youll lead a crossfunctional CRM Tech (CRM Tech Managers Software Engineering Email Development 6 people) team. Your leadership will focus on fostering collaboration and creating solutions that streamline processes and cut down on manual tasks.
Your ability to lead diverse job profiles and manage stakeholders effectively is crucial. Youll engage confidently with senior leadership (Director VP SVP level) to ensure alignment with CRM initiatives and articulate a strategic vision for the CRM tech stack ensuring it integrates seamlessly with our broader tech strategy.
INCLUSIVE BY DESIGN
At Zalando our vision is to be inclusive by design. And this vision starts with our hiring we do not discriminate on the basis of gender identity sexual orientation personal expression ethnicity religious belief or disability status. You are welcome to leave out your picture age or marital status from your application. We only assess candidates on their qualifications and merit.
We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need so we can best support you throughout the hiring process.
our diversity & inclusion strategy: Shape Strategic Direction: Drive the strategy design and implementation of our CRM Commercial Transactional and Lifecycle Messaging Tech Stack including Email Push Notifications and InProduct Messaging. Ensure effective communication decisionmaking and alignment with the broader Zalando Group CRM strategy. Leverage Technical Expertise and Foster Collaboration: Utilize your advanced technical skills to manage and deliver impactful results across CRM channel automation content retrieval template management and marketing compliance. Build strong collaborative relationships with internal teams and stakeholders as well as external vendors and senior leaders to drive success. Lead and Develop a HighPerforming Tech Team: Guide the CRM Tech CRM Software Engineering and Email Development teams fostering a culture of close collaboration. Develop innovative solutions to streamline processes eliminate manual tasks and reduce overhead positively impacting other CRM teams. You have proven Team Leadership: You have a strong track record of leading diverse teams effectively managing different levels of seniority and technical expertise. You bring exceptional Stakeholder Management: You excel at managing stakeholders confidently communicating with upper management and senior leaders to ensure alignment and garner support for CRM initiatives. You have a strategic Vision for CRM Tech Stack: You can define and articulate a strategic vision for the CRM tech stack ensuring it aligns seamlessly with the broader Demand Tech stack. You are adept at setting clear requirements for integration into the overarching tech strategy. You have CRM Tooling Expertise: You bring a robust background in CRM technologies and systems preferably with experience in Braze. You have served as a technical owner managing migrations or leading tool development projects. You bring software Engineering Acumen: You possess a deep understanding of backend and data engineering principles working closely with Product and Engineering teams to develop cloudbased solutions (AWS) and data solutions (Apache Kafka Databricks) that support CRM Tech Stack development. You have a collaborative Mindset: You thrive in a collaborative environment working effectively with nontechnical peers to develop solutions that align with and advance the overall CRM strategy and goals. Zalando provides a range of benefits heres an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer. Employee shares program 40 off fashion and beauty products sold and shipped by Zalando 30 off Zalando Lounge discounts from external partners 2 paid volunteering days a year Hybrid working model with 60 remote per week actual practice is up to each team to best support their collaboration Work from abroad for up to 30 working days a year 27 days of vacation a year to start Relocation assistance available (subject to prior agreement) Family services including counseling and support Health and wellbeing options (including Gympass) Mental health support and coaching available
Our employee resource groups: WED LOVE YOU TO DO (AND LOVE DOING)WED LOVE TO MEET YOU IF
OUR OFFER
Employment Type
Full-Time
