Senior CRM Manager all genders
Senior CRM Manager all genders
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Job Description
THE ROLE AND THE TEAM
Our Supplier Conditions Team is looking for a Senior CRM Manager to drive operational excellence for our contract and discount management as well as hunting and buying processes. In this strategic role you will lead trade term and discount initiatives and define requirements to further enhance the endtoend buying process with a key focus on optimizing Salesforce processes and tools and ensuring standardization and compliance directly contributing to Zalandos profitability and efficiency in the B2C commerce. Extensive collaboration with crossfunctional teams from our Supplier Management Markets and Supply organisation is required.
As a Senior CRM Manager at Zalando you will design and lead projects/enhancements creating remarkable customer and stakeholder value and promoting guidelines and best practices in your area of expertise.
INCLUSIVE BY DESIGN
At Zalando our vision is to be inclusive by design. And this vision starts with our hiring we do not discriminate on the basis of gender identity sexual orientation personal expression ethnicity religious belief or disability status. You are welcome to leave out your picture age or marital status from your application. We only assess candidates on their qualifications and merit.
We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need so we can best support you throughout the hiring process.
our diversity & inclusion strategy: You will work with various stakeholders to understand the business context and contribute to developing/customizing a relevant and scalable solution and support with implementation in our Salesforce environment. You understand and validate the business needs and translate them into efficient machinereadable and automated CRM solutions. You manage and prioritize the backlog facilitate sprint planning create detailed user stories and collaborate with engineering teams to ensure timely delivery of features enhancements and projects that align with business priorities and maximize ROI. You lead diverse projects and translate business requirements into endtoend process design from the solution design to the final implementation. You have critical thinking and are able to identify opportunities in operations and constantly seek for improvement and growth to drive successful projects out of these opportunities. You show strong entrepreneurship and independently design build test and implement new features functionalities and processes in the Salesforce instance and other relevant systems. You have strong analytical skills to define build and update standard reports to ensure transparency track progress and timely identify improvements needed and actions to be taken. Bachelor or preferably Masters degree in Business IT Economics Finance or a related field A minimum of 5 years of relevant work experience at least 2 of which within any of the following areas: Salesforce/CRM consultancy Supplier Management Consultancy; ideally in a highgrowth performancefocused environment The required qualifications include one of the following CRM certifications: Salesforce Certified Administrator Salesforce Certified Sales Cloud Consultant or Salesforce Certified Business Analyst Experience with automation tools and integrations (e.g. thirdparty software integrations) as well as knowledge of reporting and analytics features in CRM systems Excellent project and stakeholder management skills combined with strong problemsolving and analytical competences seeking out solutions in an efficient and goaloriented way A selfstarting winning mentality positive attitude excellent communication and demonstrated teamwork skills paired with the attention to detail We are looking for a leader from within the team who sees opportunities rather than problems and drives great outcome with creativity entrepreneurship and satisfaction Zalando provides a range of benefits heres an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer. Employee shares program 40 off fashion and beauty products sold and shipped by Zalando 30 off Lounge by Zalando discounts from external partners 2 paid volunteering days a year Hybrid working model with up to 60 remote per week actual practice is up to each team to best support their collaboration Work from abroad for up to 30 working days a year 27 days of vacation a year to start for fulltime employees Relocation assistance available (subject to prior agreement) Family services including counseling and support Health and wellbeing options (including Wellhub formerly Gympass) Mental health support and coaching available Drive your development through our training platform and biannual peertopeer review
Our employee resource groups: WED LOVE YOU TO DO (AND LOVE DOING)WED LOVE TO MEET YOU IF
OUR OFFER
Required Experience:
Manager
Employment Type
Full-Time
