Department Secretary-Palliative Care- Methodist
Department Secretary-Palliative Care- Methodist
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Job Description
UPH Additional Information
Why UnityPoint Health
Commitment to our Team Were proud to be recognized as a Top 150 Place to Work in Healthcare by Beckers Healthcare several years in a row for our commitment to our team members.
Culture At UnityPoint Health you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and an unwavering belief in doing whats right for the people we serve.
Benefits Our competitive Total Rewards program offers benefits options that align with your needs and priorities no matter what life stage youre in.
- Caring is what we do and it starts with our team members: expect paid time off parental leave 401K matching and an employee recognition program as we support you both personally and professionally.
- You can only give your best when you feel your best and we help you live well with dental and health insurance paid holidays short and longterm disability and more. We even offer pet insurance for your fourlegged family members to give you peace of mind.
- We strive to make things easier and more personal in health care to set us apart from the rest and you can experience that commitment through early access to earned wages with Daily Pay a tuition reimbursement program designed to help you further your career and adoption assistance to help you grow your family in the way that works for you.
Diversity Equity and Inclusion Commitment At UnityPoint Health we honor the ways people are unique and embrace what brings us together. Our collective goal is to champion a culture of belonging where everyone feels valued and respected.
Development We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
Community Involvement Be an essential part of our core purposeto improve the health of the people and communities we serve.
Hear more from our team members about why UnityPoint Health is a great place to work at
Overview
Shift: MF 9:30am4:30pm 32 hours/week)
Provide secretarial and administrative support to the Director of the Palliative Care Department and the palliative care team members. Supports the delivery of the departments services to UnityPoint Health Des Moines customers by the successful and timely accomplishment of these duties. Contributes to the overall goals of the Palliative Care Department which ensures high quality patient care. Successful performance contributes to a holistic approach to the delivery of services improved patient care and a high level of satisfaction from patients and families.
Responsibilities
- Acts as primary contact/receptionist for the office. Answers phone and responds to questions in a professional customer friendly manner. Acts on information provided by caller when appropriate.
- Manages accurate department appointment calendar for the team.
- Organizes and makes available palliative care patient lists in Epic.
- Organize files generates and sends memos create documents and reports problems with the file server as needed to the computer services help line.
- Maintains confidentiality of letters mail faxs and telephone messages.
- Monitors and orders all departmental supplies.
- Receives and coordinates PTO requests from team members to ensure adequate delivery of palliative care services.
- Maintains daily palliative care team schedule and the weekly provider oncall schedule.
- Serves as primary timekeeper of Kronos payroll
- Receives leased physician time sheets and follows prescribed procedures for their approval and submission.
- Operates all necessary software programs and electronic medical records including Microsoft Office and Epic.
- Remains current on operation of office equipment and serves as a resource to others as needed. Responsible for repair requests if equipment fails.
- Prioritizes manages and completes multiple tasks within assigned time frames.
- Professionally performs all secretarial duties as requested.
- Integrates and demonstrates FOCUS values and Expectations for Personal and Service
- Balances team and individual responsibilities objective and open to others views gives and welcomes feedback contributes to positive team goals puts success of team above own interest.
- Demonstrates initiative to improve quality of customer service by striving to exceed customer expectations.
- Ability to travel to multiple work sites.
Qualifications
Education: High School diploma or equivalent degree in secretarial area preferred.
Experience: Previous experience in secretarial role preferably in a health care setting. Computer skills essential particularly MS Office and other systems within UnityPoint HealthDes Moines.
License/Certification: Valid drivers license when driving any vehicle for workrelated reasons.
Skills: Excellent interpersonal and communication skills and the ability to address and deal with persons of varying cultures and socioeconomic levels possibly in intense situations. Commitment to service excellence principles in every aspect of work environment.
Employment Type
Full-Time
