Seasonal 6 month

Job Summary
Red Butte Garden is seeking candidates to assist with the Concert Donor Club program for the 2025 Outdoor Concert Series. Reporting to the Associate Director of Advancement Concert Donor Relations Representatives are responsible for providing excellent guest service at Red Butte Garden outdoor summer concert series in our premium Donor area. Primary responsibilities will include but arent limited to; greeting and directing guests scanning tickets and wristbanding donors setting up and take down before and after shows in the Donor area and reserved seats assist guests with questions and hospitality needs working with volunteers and assisting team members with the smooth and safe operation of the Donor area and entrance gate. Work will be performed outdoors where temperatures will fluctuate to sometimes extreme levels with chances of precipitation and windy conditions. Perks of working at Red Butte Garden a department of the University of Utah: UTA pass while actively employed at the University of Utah. Discounts for campus events and the campus store as well as campus library privileges. Staff receive a halfprice discount on Garden classes an employee discount in our gift shop advance registration opportunities for kids camps and concerts and two free concert tickets for our Outdoor Concert series. Red Butte Garden is accessible via several bus routes that stop in Research Park and at the University Medical Center as well as the Trax Red line followed by a short walk or ondemand university campus shuttle. The campus shuttle offers a direct line to Red Butte Garden via the Sunnyside Route. in staffing for concerts and special events. Evening shifts required. Must commit to 2830 concerts per season. Interacts directly with members of Concert Donor Club during concerts to assess and meet customer needs. Provides set up and take down for concerts on donor terrace and reserved seats. Respond to guest complaints questions information requests and comments. Answers questions about the organization and associated activities. Greet patrons as they enter performance venue Responsible for scanning tickets and ensuring all guests have a proper ticket Responsible for protecting the integrity of the Donor area by ensuring all guests have a proper ticket Wristbanding patrons with valid tickets Get patrons through the venue gate as swiftly possible Aids with patrons special needs such as accommodations for ADA access Respond to guest complaints questions information requests and comments Use excellent customer service skills and positive attitude when interacting with guests vendors & employees Complete all assigned tasks within the guidelines & deadlines set by Concert Development Officer and Supervisors Follow all operating policies and procedures at all times

Minimum Qualifications
Demonstrates exceptional customer service and communication abilities. Exhibits advanced analytical and assessment skills. Capable of promptly addressing Donor needs and effectively managing unforeseen situations. Maintains professionalism proper etiquette and sound judgment in various circumstances. Proficient in identifying situations requiring escalation to higher management and taking appropriate action.