PRN On-site Counselor
PRN On-site Counselor
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$ 43 - 44
1 Vacancy
Job Description
Why is Health Advocate a great place to work For starters Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well and they work with supervisors and staff who are supportive and friendly. Employees have room to grow and many of Health Advocates supervisors are promoted from within the company. Join our award winning team!
2024:
Excellence in Customer Service Awards: Organization of the Year (Small)
Stevie Awards for Sales & Customer Service: Customer Service Department of the Year Healthcare Pharmaceuticals and Related Industries Bronze Winner
As part of Teleperformance in the US we were also named #95 in the 2024 Fortune 100 Best Companies to Work For in the USA by Great Places to Work (GPTW)
Come work with an amazing team of clinicians supporting a unique population of content moderators. Our work is essential and rewarding.
The Onsite Trust and Safety Counselor establishes a trusted relationship with the personnel they support through oneonone checkins as well as ongoing wellness programming specifically designed to improve resiliency and mitigate the impact of viewing disturbing images and content. Our counselors compassionately support employees with personal family and workrelated concerns so they feel more supported and able to perform at their best in all aspects of their lives.
Your Success
Health Advocate offers all work equipment and a comprehensive newemployee training program to help you develop the knowledge and skills that will set you up for success in your role and in supporting our members.
Invested in you
At Health Advocate youll have the ability to pursue your ambitions and grow your career. Weve got you covered with a total rewards package that includes robust Medical coverage as well as Dental & Vision benefits tuition assistance 401(k) savings plan with company match paid time off (PTO) paid holidays Employee Assistance Programs and Wellness Programs.
Hours/Shift
PRN MondayFriday 8:30am8pm EST or 8pm8:30am EST
Compensation
$43$44/hr
Job Summary
Engages content moderators in individual checkins
Complete monthly checkins with onsite content moderators wherein the focus is to support overall wellbeing and functioning.
Provide as needed brief interventions to support content moderator wellbeing.
Maintains appropriate documentation in EHR for brief 1520 minute check ins.
Utilizes clinical skills motivational interviewing solutionsfocused brief interventions as indicated to build rapport and support wellness
Provide as needed recommendations and referrals if long term support is indicated.
Facilitates and leads wellness workshops
Facilitates group wellness activities focused on topics such as:
Team building
Building resiliency
Mindfulness
Psychoeducation
Provide access to additional wellness resources as needed.
Provide staff assistance for onsite personnel
Assess crisis situations and take appropriate action; provide crisis /urgent intervention as may be needed and appropriate and disruptive or critical event responses.
Provide consultation to client leadership on concerns about employee safety or workplace behavior.
Attend monthly business reviews.
Provide new hire check in sessions and support offboarding of team members.
Collaborates with colleagues and others to provide excellent service and experience and to support professional operations and environment
Maintain reliable attendance and timely arrival being ready to work as scheduled.
Maintain licenses in good standing and related credentials if applicable.
Miscellaneous duties as assigned by Program manager.
Meet objectives for service quality.
Documents all contacts with content moderation team accurately completely and concisely.
Flexibility of work hours to deliver services to other staff /shifts or provide DEM support as may be needed.
Minimum Requirements
Education: Masters degree in social work Mental Health Counseling Marriage and Family Therapy or a doctorate degree in Psychology
Current state licensure including:
LMSW Licensed Master Social Worker
LPC Licensed Professional Counselor
LAMFT Licensed Associate Marriage and Family Therapist
LCSW Licensed Clinical Social Worker
LCPC Licensed Clinical Professional Counselor
LMFT Licensed Marriage and Family Therapist
Experience: Experience providing direct service in a behavioral health setting including assessment and case management.
Experience providing presentations consultation with team and company leaders and brief interventions is preferred.
A combination of graduate and bachelors level experience including behavioral healthcare Employee Assistance or work with Occupational health or a community healthcare system will be considered.
Company Overview
Health Advocate is the nations leading provider of health advocacy navigation wellbeing and integrated benefits programs. For 20 years Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and wellbeing. Our solutions leverage a unique combination of bestinclass personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical administrative wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID19 our team of highly trained compassionate experts work together to go above and beyond expectations making healthcare easier for our members and ensuring they get the care they need.
Learn more
Health Advocate https://vimeo//eb447da080
Awards:
2023:
- National Customer Service Association AllStars Award: Service Organization of the Year.
- Stevie Awards for Sales & Customer Service: Customer Service Department of the Year Healthcare Pharmaceuticals and Related Industries Bronze Winner
2022:
- Stevie Awards for Sales & Customer Service: Customer Service Department of the Year Healthcare Pharmaceuticals and Related Industries Bronze Winner
- Excellence in Customer Service Awards: Organization of the Year (Small)
- Best in Biz Awards: Most CustomerFriendly Company of the Year Medium and large category (Silver)
2021:
- Stevie Awards for Sales & Customer Service: Customer Service Department of the Year Healthcare Pharmaceuticals and Related Industries Silver Winner
- Stevie Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID19. Bronze Winner
- Best in Biz Awards: Most CustomerFriendly Company of the Year Medium and large category (Silver)
2020:
- National Customer Service Association AllStars Award: Organizations of 100 or Greater RunnerUp
- Communicator Award of Distinction: October 2019 Broker News
- MarCom Awards: Gold COVID Staycation Ideas brochure
- MarCom Awards: Platinum 2021 Wellbeing Calendar
- Best in Biz Awards: Most CustomerFriendly Company of the Year Medium category (Silver)
Physical Requirements:
This position is primarily sedentary requiring prolonged sitting while performing administrative tasks. The role involves extensive use of a computer for typing using a mouse and reading information on a screen for extended periods. Additionally frequent phone use is required for communication with team members clients or external parties. Essential physical functions include fingering grasping pulling hand over hand and repetitive motions all necessary for navigating software entering data and interacting with electronic documents.
Mental and Cognitive Requirements:
The role demands strong concentration and attention to detail to complete tasks accurately. Critical thinking and problemsolving skills are necessary to address issues that may arise in daytoday duties. Effective verbal and written communication skills are essential for responding to inquiries and collaborating with others.
Work Environment:
This position is typically remote requiring a home office environment with appropriate lighting a computer and phone access. The workspace should be free from distractions to ensure effective focus and productivity during work hours.
Health Advocate is an Equal Opportunity Employer that does not discriminate on the basis of race color sex age religion national origin citizenship status military service and veteran status physical or mental disability or any other factor not related to job requirements. We respect and value diversity and are committed to the principles of Equal Employment Opportunity.
VEVRAAFederal Contractor requesting appropriate employment service delivery systems such as state workforce agencies and local employment delivery systems to provide priority referrals of protected veterans.
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60I.35(c)
Employment Type
Part-Time
