Manager Network Operations

The University of Southern California (USC) Department of Information Technology Services (ITS) is seeking a Manager of Network operations and with an exceptional commitment to service excellence to join our team.

This Manager Network Operations will drive innovative solutions to support network planning coordination installation maintenance and repairs. Ensures reliable technology services (e.g. capacity planning network management performance) and that leadership/management standards and technology services employed are aligned with those specified in network service level agreements.

As the Manager Network Operations you will be an integral leader within the Infrastructure Services team while reporting to the Director of Network Engineering. This is a fulltime position eligible all USC Benefits Perks available to its tenure such as comprehensive medical coverage generous PTO and retirement matching and free tuition.

MINIMUM QUALIFICATIONS:

The ideal candidate for the position of Manager Network Operations must meet the following qualifications:

• A bachelors degree or combined experience/education as substitute for minimum education.

• Six years experience in network operations information technology higher education and/or other relevant fields.

• Three years experience supporting large campus network environments. Extensive background in IT infrastructures (e.g. LAN/WAN data centers disaster recovery facilities). Experience on IT help desks (e.g. internal reporting database management).

• Working knowledge of OSI layer 13 protocols. Experience with state/federal data regulations and requirements (e.g. FERPA HIPAA).

• Ability to manage security protocols and implementations (e.g. IPSec NAT ACLs). Working knowledge of security technology platforms (e.g. Fortinet Palo Alto Cisco). Demonstrated leadership interpersonal organizational and critical thinking skills. Experience with service delivery governance processes and development.

• Exemplary interpersonal and written/oral communication skills. Proven ability to interpret and apply pertinent policies procedures regulations and requirements.

• Demonstrated ability to communicate technical information to nontechnical audiences.

• Proven ability to manage multiple projects set priorities and work collaboratively in team environments.

• Demonstrated experience developing positive working relationships managing highperforming multifunctional teams with strong collaboration communication and technical documentation skills.

• In addition the successful candidate must also demonstrate through ideas words and actions a strong commitment to USCs Unifying Values.

PREFERRED QUALIFICATIONS:

Exceptional candidates for the position of Manager Network Operations will also bring the following qualifications or more:

• Bachelors degree in business administration engineering computer science computer information systems or related fields. ITIL foundations certification.

• Existing or eligible to obtain security clearances.

• Eight years experience in IT or other relevant industries.

• Five years experience supporting large complex campus networks.

• Three years experience in leadership/management roles.

• Demonstrated experience anticipating customer needs.

• Ability to forecast emerging/future technology trends and articulate strategies motivating others to innovate.

• Proven track record of establishing strong relationships and delivering consumerfocused solutions in large IT enterprises.

• Advanced judgment analytical and decisionmaking skills. Fluent in one or more languages in addition to English (e.g. Spanish Korean American Sign Language).

SCOPE OF THE ROLE

The Manager Network Operations will:

• Implements network maintenance administration releases upgrades and changes into the environment working closely with data and voice engineering teams and leadership to minimize service disruptions. Develops maintains supports and optimizes key functional areas in support of network infrastructure.

• Oversees network operations team productivity and performance using various tools and reporting methods reviewing key metrics and trends. Works closely with senior leadership to identify implement and support cost effective leading solutions for field services. Builds and maintains relationships with relevant stakeholders to ensure delivery of consistent reliable service.

• Ensures the availability performance and operational integrity of network operations by managing and supporting network assets across campuses. Collaborates with relevant stakeholders in both administrative and academic units providing direct technical support and consultations for incident problem and change management processes for all wired wireless and network service issues.

• Oversees the development implementation and maintenance of department policies procedures and training plans. Reviews documentation and procedures (e.g. user guides) and supports the implementation of technical and network architecture improvements and optimizations where needed.

• Manages staff development helping team members set and achieve career growth goals. Stays current with emerging technology making recommendations to facilitate innovation. Promotes an environment that fosters collaborative relationships and creates unbiased opportunities for contributions through ideas words and actions that uphold principles of the USC Code of Ethics

• Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

THE TEAM

The ITS vision aligns strategy business and services upholds university values and empowers crossfunctional teamwork embraces worldclass best practices; and promotes innovation excellence agility and efficiency. To achieve this vision ITS is committed to providing a resilient modern technology infrastructure that delivers the performance necessary to meet the demands of a growing customer base. By training in the latest technologies for its highly productive and motivated workforce and providing outstanding customer experience and technology services ITS aligns with the universitys mission to provide exceptional learning opportunities for students. ITS is creating a workplace where employees can develop cuttingedge skills take pride in the services they provide and have access to the roles and career paths that align with their abilities and potential. We are looking for top talent to join us on our journey.

ITS CULTURE

USCs ITS organization represents a talented team committed to supporting a collaborative culture and delivering secure and innovative IT services core to the mission of USC. ITS values accountability excellence and commitment to exceptional customer experience. ITS strives for a supportive culture that encourages employees to do their best work every day and where individuals are recognized and celebrated for their contributions.

ABOUT USC

USC is the leading private research university in Los Angelesa global center for arts technology and international business. With more than 49500 students we are located primarily in Los Angeles and various US and global satellite locations. As the largest private employer in Los Angeles responsible for $8 billion annually in economic activity in the region we offer the opportunity to work in a dynamic environment in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Familythe faculty staff students and alumni who make USC a great place to workyou will enjoy excellent benefits including a variety of wellbeing programs designed to help individuals achieve worklife balance.

Join the USC ITS team and work as a trusted partner in shaping an environment of innovation and excellence.

The annual base salary range for this position is $150000 $157000. When determining an offer the University of Southern California considers factors such as the scope and responsibilities of the role the candidates experience education training key skills internal peer alignment applicable laws contractual requirements grant funding and market conditions.

#LITV1

Minimum Education:
Bachelors degree
Combined experience/education as substitute for minimum education

Minimum Experience:
6 years

Minimum Field of Expertise:
Six years experience in network operations information technology higher education and/or other relevant fields. Three years experience supporting large campus network environments. Extensive background in IT infrastructures (e.g. LAN/WAN data centers disaster recovery facilities). Experience on IT help desks (e.g. internal reporting database management). Working knowledge of OSI layer 13 protocols. Experience with state/federal data regulations and
requirements (e.g. FERPA HIPAA). Ability to manage security protocols and implementations (e.g. IPSec NAT ACLs). Working knowledge of security
technology platforms (e.g. Fortinet Palo Alto Cisco). Demonstrated leadership
interpersonal organizational and critical thinking skills. Experience with service delivery governance processes and development. Exemplary interpersonal and written/oral communication skills. Proven ability to interpret and apply pertinent policies procedures regulations and requirements. Demonstrated ability to communicate technical information to nontechnical audiences. Proven ability to manage multiple projects set priorities and work collaboratively in team environments.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone ator by email at. Inquiries will be treated as confidential to the extent permitted by law.

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Experience:

Manager