Remote Supports Professional On-Site Position

REMOTE SUPPORTS PROFESSIONAL

Definition

This is a human services position providing desired and necessary supports to persons with disabilities via remote supports so that they may achieve the highest level of independent living possible within their community and reduce dependence on inhome staffing.

An employee in this class provides remote supports for activities of daily living and monitors the electronic remote supports system should the individual need assistance have questions or require emergency services. This positions workstation is physically located at an Arc administrative office with the potential to work at the residences of persons served in the event physical assistance is required.

Work involves responsibility for observing and reporting information concerning the physical mental and behavioral condition of the persons served and for assisting in the maintenance of necessary records and reports to document these observations. Supervision and direction are received from the Program Supervisor and/or other staff members who review work through reports and direct observations.

Essential Job Functions

Mission and Core Values

Serves as an ambassador of the mission and purpose of The Arc of the Ozarks

Care and Support of Individuals

Provides passive remote support for up to 16 individuals at a time.

Provides general protective oversight through remote support by monitoring system and sensor alerts.

Responds to requests for contact through the electronic remote supports system. Clearly and appropriately communicates with persons served. Must be able to respond to some requests in person within established guidelines.

Provides 11 remote support coaching upon request or as directed by the individuals support plan.

Takes appropriate action in case of fire and/or disaster. Encourages the development and maintenance of a safe environment for persons served in a residential setting including developing plans for evacuation assistance in case of emergency using the oncall phone; and training in securing emergency services such as the police the fire department and an ambulance.

Documentation and Quality Supports

Completes appropriate documentation for remote supports system events general communication and/or other required documentation within established guidelines.

Observes reports and assists in recording changes in the physical emotional behavioral status of persons served and documents progress on the outcomes listed in personal plans.

Mentoring and Communication

Communicates timely with the appropriate supervisory staff in the event of crisis or medical emergency.

Assists in the orientation of new employees.

Required Knowledge Skills and Abilities

1. Ability to adequately utilize technological devices necessary for remote supports or other assistive technology devices.
2. Ability to exercise good judgement and discretion.
3. Ability to work varied and flexible hours accept and adapt to changes in assignments methods policies etc.
4. Ability to work in various locations during a particular shift.
5. Ability to work with and respect persons with disabilities and advocate for their rights.
6. Ability to learn and apply crisis intervention and behavior support techniques.
7. Ability to administer oral rectal vaginal optic ophthalmic nasal topical medications and insulin injections after certification by The Arc of the Ozarks and Missouri State officials.
8. Ability to teach basic skills and model adaptive behaviors at home and in the community.
9. Ability to maintain a safe clean and agreeable environment for the persons served.
10. Ability to accurately report and record observations.
11. Ability to communicate effectively in oral and written form.
12. Ability to stand stoop lift up to 50 lbs and pull and push items.
13. Ability to pass with satisfactory performance CPR First Aid and Behavior Intervention training.
14. Ability to maintain a record of punctuality and attendance.
15. A licensed and insured driver with ability to obtain a Missouri Class E driver license

Minimum Experience and Training Qualifications

Be a minimum of eighteen years of age and possession of a diploma from an accredited High School or the equivalent.

Must have at least 1year previous experience working with individuals with developmental disabilities.

Traits and Characteristics Desired

The Remote Support Professional will be a person who is passionate about working with individuals with disabilities and increasing their independence as a valued member of the community. A sincere dedication to the mission and the people served by The Arc of the Ozarks is crucial.

The Remote Support Professional must be able to work independently while ensuring appropriate supports are given to multiple clients via a remote monitoring system.

The Remote Support Professional should be open to feedback possess a growth mindset and a willingness to adjust services based on client needs.