Public Safety Dispatcher
Public Safety Dispatcher
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1 Vacancy
Job Description
About the Opportunity
About the Opportunity:
Reporting to the Dispatch Supervisor the Public Safety Dispatcher is responsible for the daytoday communications function of the Communications Center for the Oakland Campus. The dispatcher will be responsible for answering all calls for service as well as the dispatching of officers to these calls. The dispatcher may also be responsible for monitoring the public safety walkin center during nonbusiness hours or as needed.
Responsibilities:
- Receive emergency and nonemergency telephone calls
- Determine the nature location and priority of requests and dispatch appropriate resources in accordance with established procedure
- Enter update and retrieve information from a variety of computer systems
- Disseminate mass emergency notification alerts when necessary
- Monitor radio traffic security alarms fire alarms and video security cameras
- Provide referral services and victim resources
- Research collect analyze document and disseminate public safety intelligence
- Undergo initial training and maintain knowledge through continuing education
- Monitor the 24/7 public safety walkin center and dispatch officers as needed for walkin reports
- Other duties as assigned
Qualification Requirements:
Mandatory Job Requirements
- High School Diploma or GED equivalent
- One or more years of relevant experience
- A valid U.S. Drivers License
- Certification in a POST Public Safety Dispatcher course or the successful completion of a qualifying course within 6 months of hire
- APCO certification within six months of hire
- Candidates must pass a criminal background check
- Candidates will be subject to a drug test and psychological exam
- Must currently possess or must achieve within first three months; CPR (BLS/HCP) certification
Required Skills
- Ability to multitask prioritize and quickly synthesize information
- Ability to remain calm stay focused and utilize sound judgement in rapidly evolving stressful emergency situations
- Excellent verbal and written communication skills
- Strong computer skills typing skills and ability to learn new software
- Excellent interpersonal skills and ability to work effectively with a wide variety of people
- Has a professional phone manner and a service mentality
- Is team and goal oriented
- Ability to exercise discretion in handling confidential information
Preferred Qualifications:
- Bachelors Degree in criminal justice communications leadership or other related area is preferred
- Former dispatch or law enforcement experience strongly preferred
- Calltaking experience preferred
- Experience in a higher education setting preferred
- Certifications in any applicable training and courses related to the dispatch function & emergency communications.
Salary Grade:
$33/hour
Additional Information:
Position Type
Safety and SecurityAdditional Information
Northeastern University considers factors such as candidate work experience education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical vision dental paid time off tuition assistance wellness & life retirement as well as commuting & transportation. Visit for more information.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race religion color national origin age sex sexual orientation disability status or any other characteristic protected by applicable law.
Employment Type
Full-Time
