Sr Product Manager- Tech Defect Prevention Reconciliation
Sr Product Manager- Tech Defect Prevention Reconciliation
Posted on :
14-04-2025
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1 Vacancy
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Job Description
Were seeking an experienced Product Manager Tech to lead strategic product initiatives within Amazons WW FBA Supply Chain Defects and Seller Reimbursements organization. In this role youll drive the vision strategy and of technology products that enhance our fulfillment network capabilities and seller experience particularly focusing on High Value Items.
We build innovative products that recognize reconcile and prevent defects within Amazons fulfillment supply chain where you will own the system technology seller facing products and tools and policies. We are building a future where we capture analyze and explain every inventory defect across all stages of the supply chain (i.e. inbound distribution storage fulfillment returns). This includes ownership of policies and the technology that goes into seller contacts conducting reimbursement as well as developing features that improve the accuracy of our systems and the experience of our selling partners.
Key job responsibilities
Independent and flexible with strong communication skills the successful candidate will have a strong customer focus and experience in data analysis . Keys to success include team leadership experience a strong motivation to dive deep into root causes and improve processes. Experience working in a crossfunctional capacity as well as a proven track record of delivering operational excellence are important. You will
* Own a product portfolio that will drive profitability of High ASP portfolio by reducing our costtoserve improving seller experience and reducing cost for sellers.
* Own understanding the best ways to efficiently resolve seller contacts reduce their cost reduce customer returns improve seller reimbursement processes and reduce overall cost to serve by using AI and ML to drive insights and recommendations to sellers to reduce their returns; improve the tools and work with the science and engineering teams to build reconciliation and defect reductions models. You will own the also workflow automation within your defect domain.
* Lead the endtoend product development lifecycle for complex technical products that serve FBAs global seller base and internal operations
* Partner with engineering operations business teams and other stakeholders to deliver innovative solutions
* Define and analyze key metrics to measure product success and drive datainformed decisions in WBRs/MBRs
* Represent the product organization in senior leadership discussions and drive alignment across multiple teams
Bachelors degree
6 years of product or program management product marketing business development or technology experience
Experience owning/driving roadmap strategy and definition
Experience with feature delivery and tradeoffs of a product
Experience contributing to engineering discussions around technology decisions and strategy related to a product
Experience managing technical products or online services
Experience in representing and advocating for a variety of critical customers and stakeholders during executivelevel prioritization and planning
Experience in using analytical tools such as Tableau Qlikview QuickSight
Experience in building and driving adoption of new tools
Experience in building Generative AI tools
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136100/year in our lowest geographic market up to $235200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
We build innovative products that recognize reconcile and prevent defects within Amazons fulfillment supply chain where you will own the system technology seller facing products and tools and policies. We are building a future where we capture analyze and explain every inventory defect across all stages of the supply chain (i.e. inbound distribution storage fulfillment returns). This includes ownership of policies and the technology that goes into seller contacts conducting reimbursement as well as developing features that improve the accuracy of our systems and the experience of our selling partners.
Key job responsibilities
Independent and flexible with strong communication skills the successful candidate will have a strong customer focus and experience in data analysis . Keys to success include team leadership experience a strong motivation to dive deep into root causes and improve processes. Experience working in a crossfunctional capacity as well as a proven track record of delivering operational excellence are important. You will
* Own a product portfolio that will drive profitability of High ASP portfolio by reducing our costtoserve improving seller experience and reducing cost for sellers.
* Own understanding the best ways to efficiently resolve seller contacts reduce their cost reduce customer returns improve seller reimbursement processes and reduce overall cost to serve by using AI and ML to drive insights and recommendations to sellers to reduce their returns; improve the tools and work with the science and engineering teams to build reconciliation and defect reductions models. You will own the also workflow automation within your defect domain.
* Lead the endtoend product development lifecycle for complex technical products that serve FBAs global seller base and internal operations
* Partner with engineering operations business teams and other stakeholders to deliver innovative solutions
* Define and analyze key metrics to measure product success and drive datainformed decisions in WBRs/MBRs
* Represent the product organization in senior leadership discussions and drive alignment across multiple teams
Bachelors degree
6 years of product or program management product marketing business development or technology experience
Experience owning/driving roadmap strategy and definition
Experience with feature delivery and tradeoffs of a product
Experience contributing to engineering discussions around technology decisions and strategy related to a product
Experience managing technical products or online services
Experience in representing and advocating for a variety of critical customers and stakeholders during executivelevel prioritization and planning
Experience in using analytical tools such as Tableau Qlikview QuickSight
Experience in building and driving adoption of new tools
Experience in building Generative AI tools
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136100/year in our lowest geographic market up to $235200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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