Technical CS Associate Key for Business
Technical CS Associate Key for Business
Posted on :
14-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Come join Amazon Key for Business to help transform the delivery experience for customers with unprecedented quality efficiency and scale. Each time a package is delivered by an Amazon associate technology is at the scene and behind the scene. Today Key for Business Technology supports Amazon Logistics and its scope is expanding every day.
Key job responsibilities
We are looking for a savvy teamoriented individual who is highly driven and want to ensure customer satisfaction for our customers. The Key for Business Customer Solutions Advisor team coordinates with different support channels to provide superior technical experience to both internal and external customers. As a TCSA you are not a traditional advisor. Instead you are a dedicated account manager and brand ambassador that resolves our customers calls chats and emails. To be considered you must be highly technical along with the ability to make every customer feel like a welcomed part of Key for Business.
A day in the life
Take ownership in assisting researching resolving and deescalating customer issues and devices
Understand and implement new information and procedures efficiently and professionally
Deliver a consistent level of quality on all calls and issues encompassing the white glove experience
Concentration and strong understanding of advanced troubleshooting for all Ring products
Analyze tickets for trends in customer issues and report to the trending teams
Utilize multiple systems to access customer information research issues and educate customers
Collaborate with the trending teams to drive continuous process improvement
Utilize all available resources to solve internal challenges while ensuring first call resolution
Develop and implement scalable solutions to support Key for Business mission
Lead trend collection and communication efforts for a specific apps or products (pods)
Assist with other pods when needed
Other duties and responsibilities as assigned
About the team
Our team is actively seeking motivated and multitalented individuals who are passionate about transforming the logistics and package delivery operations. We are inventing the nextgeneration smart delivery operation with new technologies in IoT (InternetofThings). We develop technologybased solutions matching customer needs and delivery capacity with precision and efficiency and expanding and transforming delivery experience with unprecedented quality productivity and scale.
2 years of customer service experience
Work a flexible schedule/shift/work area including weekends nights and/or holidays
Experience with Microsoft Office products and applications
Proficiency with learning new technology and system applications
Must be organized a selfstarter and able to begin and follow through with tasks with minimal supervision
Candidate should demonstrate clear proficiency in various communication methods in the following: verbal writing reading and comprehension
Bachelors degree or equivalent professional experience
3 years of technical support data analytics or similar experience
1 years troubleshooting Ring devices
Able to identify scope and priority of issues and tasks
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $35800/year in our lowest geographic market up to $65000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Key job responsibilities
We are looking for a savvy teamoriented individual who is highly driven and want to ensure customer satisfaction for our customers. The Key for Business Customer Solutions Advisor team coordinates with different support channels to provide superior technical experience to both internal and external customers. As a TCSA you are not a traditional advisor. Instead you are a dedicated account manager and brand ambassador that resolves our customers calls chats and emails. To be considered you must be highly technical along with the ability to make every customer feel like a welcomed part of Key for Business.
A day in the life
Take ownership in assisting researching resolving and deescalating customer issues and devices
Understand and implement new information and procedures efficiently and professionally
Deliver a consistent level of quality on all calls and issues encompassing the white glove experience
Concentration and strong understanding of advanced troubleshooting for all Ring products
Analyze tickets for trends in customer issues and report to the trending teams
Utilize multiple systems to access customer information research issues and educate customers
Collaborate with the trending teams to drive continuous process improvement
Utilize all available resources to solve internal challenges while ensuring first call resolution
Develop and implement scalable solutions to support Key for Business mission
Lead trend collection and communication efforts for a specific apps or products (pods)
Assist with other pods when needed
Other duties and responsibilities as assigned
About the team
Our team is actively seeking motivated and multitalented individuals who are passionate about transforming the logistics and package delivery operations. We are inventing the nextgeneration smart delivery operation with new technologies in IoT (InternetofThings). We develop technologybased solutions matching customer needs and delivery capacity with precision and efficiency and expanding and transforming delivery experience with unprecedented quality productivity and scale.
2 years of customer service experience
Work a flexible schedule/shift/work area including weekends nights and/or holidays
Experience with Microsoft Office products and applications
Proficiency with learning new technology and system applications
Must be organized a selfstarter and able to begin and follow through with tasks with minimal supervision
Candidate should demonstrate clear proficiency in various communication methods in the following: verbal writing reading and comprehension
Bachelors degree or equivalent professional experience
3 years of technical support data analytics or similar experience
1 years troubleshooting Ring devices
Able to identify scope and priority of issues and tasks
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $35800/year in our lowest geographic market up to $65000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
IC
Employment Type
Remote
Company Industry
Key Skills
- Sales Experience
- B2B Sales
- Time Management
- Marketing
- Analysis Skills
- Dental Office Experience
- Sales Pipeline
- Project Management
- CRM Software
- negotiation
- Management Consulting
- Phone Etiquette
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
