Engineer II React Logistics Agent resolution
Engineer II React Logistics Agent resolution
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Job Description
In our Logistics Team youll tackle highimpact challenges that make lastmile delivery efficient affordable and sustainable. Your work will directly improve experiences for riders end customers and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimise delivery operations supporting expansion into new areas like grocery and retail.
We are on the lookout for a Software Engineer (React JS) to join the Global Service Tech team in Logistics on our journey to automate the work of customer support agents using the latest AI technology.
At Delivery Hero we are committed to automate the daily work of support agents providing customers a great support experience while making sure our human agents can focus on the harder problems. Our internal tool Agent Copilot already provides our human agents stepbystep instructions to solve a customers problem in adherence to the standard operating procedures and even uses LLMs to understand automatically when customers provide relevant details in the chat. Your job is to take this to the next level: Virtual Agents. This new set of tools and services will play a crucial role in achieving our goal by applying the latest AI technology and innovative solutions to automate the whole conversation with the customer and the problem resolution.
Contributing to designing and building the backoffice solution that allows us to transform to automate the service experience of all customers.
Deliver scalable solutions to our Backoffice product serving stakeholders in more than 50 countries where ensuring quality and reliability by employing high observability practices is a must.
Practicing modern software development methodologies such as Continuous Delivery TDD and Scrum.
Be an active partner for Product management in order to provide the best value for our stakeholders and customers.
Collaborating with crossfunctional and international agile teams
Working in a fastpaced and multicultural environment
Building products used by millions of customers globally
Qualifications :
3 years professional experience as Frontend Developer: JavaScript/Typescript.
2 years Experience with React or React like Frameworks (Preact Inferno etc.
Deep knowledge and understanding of HTML5 CSS JS Engine
Deep understanding of Frontend security APIs integrations Browser security policy and related API
Experience with Testing (unit functional integration and e2e testing) with tools like Cypress Playwright Jest ReactTestingLibrary or similar
Experience with frontend optimization techniques code splitting data and state management asset bundling and cache optimizations
Takes proactive initiatives to improve the code base product and contribute to the development workflow and able to document and lead discussion on those initiatives
Having handson experience with frontend related CI/CD processes; such as building/bundling and deployment of code with technologies like Webpack Babel Docker Travis/Github Actions/CircleCI etc.
Experience with Error Reporting Monitoring tools like Sentry Grafana or Datadog.
Additional Information :
Ensuring you and all our Heroes are looked after happy and healthy is always on the menu. Because if youre in good shape then were in good shape.
Make the most of our hybrid working model and join the team for facetoface connection and collaboration in our beautiful Berlin campus 2 days a week
We offer 27 days holiday with an extra day on 2nd and 3rd year of service
We will support you in developing yourself and your career growth opportunities: 1.000 Educational Budget Language Courses Parental Support and access to the Udemy Business platform to explore a variety of online courses.
Get moving and release those wonderful mindboosting endorphins: Health Checkups Meditation Yoga Gym & Bicycle Subsidy
Cash. Dough. Cheddar. Whatever you call it well help you with it: Employee Share Purchase Plan Sabbatical Bank Public Transportation Ticket Discount Life & Accident Insurance Corporate Pension Plan
The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers Food Vouchers Corporate Discounts. Courses.
Ready to join our team If youre excited to grow collaborate and be part of the worlds leading delivery platform wed love to hear from you. Apply today!
We believe diversity and inclusion are key to creating not only an exciting product but also an amazing customer and employee experience. Fostering this starts with hiring therefore we do not discriminate on the basis of racial identities religious beliefs color national origin gender identities or expressions sexual orientations age marital or disability statuses or any other aspect that makes you you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experiencejust include it in your application. Youre welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.
We believe diversity and inclusion are key to creating not only an exciting product but also an amazing customer and employee experience. Fostering this starts with hiring therefore we do not discriminate on the basis of racial identities religious beliefs color national origin gender identities or expressions sexual orientations age marital or disability statuses or any other aspect that makes you you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experiencejust include it in your application. Youre welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
