Category Manager - Ops Excellence Amazon Now Quick Commerce 10 minute delivery
Category Manager - Ops Excellence Amazon Now Quick Commerce 10 minute delivery
Posted on :
13-04-2025
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1 Vacancy
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Job Description
Operations is at the heart of Amazons customer experience and differentiation. Our ambition is to be the earths most customercentric business and set the industry standard for customer innovation and experience.
The Category Manager will work on identified big initiatives / projects/ opportunities across the different Programs owned by Operations Risk Compliance vertical. The CM will go through the complete project lifecycle Problem definition Scoping the problem out Designing Solutions Testing/ Piloting Rollout of solutions as well as ensuring sustaining the change. The CM will need to collaborate across multiple stakeholders within such as operations capacity planning categories learning & development as well as external teams such as tech partners program teams towards project delivery. This is a fastpaced challenging and deadline driven environment.
Key job responsibilities
Work closely with operations and program team to identify areas for improvement
Scope the problems out to define root cause bridge quantification of root causes identifying key levers to solve as well as prioritize the root causes basis severity
Design solutions for fixing gaps keeping in mind pros/ cons short term/ long term other external changes upcoming define expected results in terms of input output control metrics.
Test/ Pilot solutions to assess the solutions ability to deliver goals/ iterate solutions
Rollout across the program/ across programs track compliance (define ramp plan ensure training materials coordinate with onboarding/ nesting for trainings)
Design effective ways of ensuring sustainability.
I. Skills
a. Strong written and spoken communication skills
b. Good working knowledge of MS Office Suite
II. Ability to
a. Multi task in a fast paced environment
b. Operate in the system with speed and accuracy necessary to meet Amazon standards
c. Handle stressful situations maintain composure and communicate clearly with both internal and external stakeholders
III. Demonstrate
a. Passion for Business Development
b. Strong interpersonal skills
c. Excellent listening skills
d. Excellent data accuracy skills eye for detail and commitment to meet deadlines
IV. Critical Qualities / Characteristics
a. Pace of implementation and consistency in performance
b. Willingness to take initiatives and additional responsibilities
c. Willingness to travel
d. Commitment and completion factor
e. Peer respect establish and maintain cooperative working relationships
f. Creative and analytical problem solvers with a passion for operational excellence
g. Identify areas of possible process improvements
V. Operations
a. Meet and interact with Local vendors on DaytoDay basis in initial process setup.
b. Flag possible escalation dive deep to recommend and implement corrective actions
c. Flag any updates received from stakeholders on process to Team Lead/Manager
d. Be part of client calls to raise challenges lead and document conference discussions
Key job responsibilities
The Category Manager will work on identified big initiatives / projects/ opportunities across the different Programs owned by Operations Risk Compliance vertical. The CM will go through the complete project lifecycle Problem definition Scoping the problem out Designing Solutions Testing/ Piloting Rollout of solutions as well as ensuring sustaining the change. The CM will need to collaborate across multiple stakeholders within such as operations capacity planning categories learning & development as well as external teams such as tech partners program teams towards project delivery. This is a fastpaced challenging and deadline driven environment.
Process Improvement: Take ownership of process improvement initiatives identifying areas for operational efficiency and actively participating in stakeholder meetings and calls.
Communication and Coordination: Maintain strong communication with both internal and external stakeholders managing vendor relationships through facetoface interactions and handling escalations or updates.
Multitasking and Problemsolving: Operate efficiently in a fastpaced environment handling multiple tasks addressing issues proactively and demonstrating a passion for operational excellence.
A day in the life
About the team
3 years of with Excel experience
5 years of retail operations product or program management or business management/consulting with negotiations and delivering results experience
Bachelors degree or 3 years of professional or military experience
Experience with financial analysis and P&L ownership
Experience managing large data sets and utilizing to drive performance and process improvements
Experience in vendor negotiations pricing and promotion inventory management and product development
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The Category Manager will work on identified big initiatives / projects/ opportunities across the different Programs owned by Operations Risk Compliance vertical. The CM will go through the complete project lifecycle Problem definition Scoping the problem out Designing Solutions Testing/ Piloting Rollout of solutions as well as ensuring sustaining the change. The CM will need to collaborate across multiple stakeholders within such as operations capacity planning categories learning & development as well as external teams such as tech partners program teams towards project delivery. This is a fastpaced challenging and deadline driven environment.
Key job responsibilities
Work closely with operations and program team to identify areas for improvement
Scope the problems out to define root cause bridge quantification of root causes identifying key levers to solve as well as prioritize the root causes basis severity
Design solutions for fixing gaps keeping in mind pros/ cons short term/ long term other external changes upcoming define expected results in terms of input output control metrics.
Test/ Pilot solutions to assess the solutions ability to deliver goals/ iterate solutions
Rollout across the program/ across programs track compliance (define ramp plan ensure training materials coordinate with onboarding/ nesting for trainings)
Design effective ways of ensuring sustainability.
I. Skills
a. Strong written and spoken communication skills
b. Good working knowledge of MS Office Suite
II. Ability to
a. Multi task in a fast paced environment
b. Operate in the system with speed and accuracy necessary to meet Amazon standards
c. Handle stressful situations maintain composure and communicate clearly with both internal and external stakeholders
III. Demonstrate
a. Passion for Business Development
b. Strong interpersonal skills
c. Excellent listening skills
d. Excellent data accuracy skills eye for detail and commitment to meet deadlines
IV. Critical Qualities / Characteristics
a. Pace of implementation and consistency in performance
b. Willingness to take initiatives and additional responsibilities
c. Willingness to travel
d. Commitment and completion factor
e. Peer respect establish and maintain cooperative working relationships
f. Creative and analytical problem solvers with a passion for operational excellence
g. Identify areas of possible process improvements
V. Operations
a. Meet and interact with Local vendors on DaytoDay basis in initial process setup.
b. Flag possible escalation dive deep to recommend and implement corrective actions
c. Flag any updates received from stakeholders on process to Team Lead/Manager
d. Be part of client calls to raise challenges lead and document conference discussions
Key job responsibilities
The Category Manager will work on identified big initiatives / projects/ opportunities across the different Programs owned by Operations Risk Compliance vertical. The CM will go through the complete project lifecycle Problem definition Scoping the problem out Designing Solutions Testing/ Piloting Rollout of solutions as well as ensuring sustaining the change. The CM will need to collaborate across multiple stakeholders within such as operations capacity planning categories learning & development as well as external teams such as tech partners program teams towards project delivery. This is a fastpaced challenging and deadline driven environment.
Process Improvement: Take ownership of process improvement initiatives identifying areas for operational efficiency and actively participating in stakeholder meetings and calls.
Communication and Coordination: Maintain strong communication with both internal and external stakeholders managing vendor relationships through facetoface interactions and handling escalations or updates.
Multitasking and Problemsolving: Operate efficiently in a fastpaced environment handling multiple tasks addressing issues proactively and demonstrating a passion for operational excellence.
A day in the life
About the team
3 years of with Excel experience
5 years of retail operations product or program management or business management/consulting with negotiations and delivering results experience
Bachelors degree or 3 years of professional or military experience
Experience with financial analysis and P&L ownership
Experience managing large data sets and utilizing to drive performance and process improvements
Experience in vendor negotiations pricing and promotion inventory management and product development
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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