At Amazon were working to be the most customercentric company on earth. To get there we need exceptionally talented bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Registration and Compliance Operations (RCO) group designs and builds the software systems risk models and operational processes that minimize risk and maximize trust in Amazon. The Program Manager will be the primary liaison between the cross functional teams and will focus on building efficient roadmaps for all our new launches. The person will be responsible for optimizing the project plan coordinating with varied set of stakeholders working with tech/UAT team on tech readiness as well as GPSS/GPO/Ops/LXD teams etc. on operational readiness. The role requires someone who can manage multiple tasks/priorities consistently meet deadlines is a creative problem solver and a critical thinker coupled with crossfunctional communication skills. In addition we are looking for someone who has a blend of program/project management experience added with experience in tech acumen to scale our tech service offerings in 2025. Key responsibilities associated with this position include the following:
Key job responsibilities
knowledge of improving processes through Six Sigma / Lean/ methods and can perform complex Analysis when exposed to unstructured and structured data
design development and deployment of functional worldwide Excellence strategy
with leadership team to drive critical business initiatives
implement and govern KPIs reporting for the portfolio providing visibility to the milestones and performance across all projects
and influence multiple stakeholders on project improvement opportunities
and continually improve the consistency predictability and efficiency of the project delivery by providing leadership guidance and sharing best practices
multiple projects requiring frequent communication organization/time management and problemsolving skills
discretion and independence in coordination of project scoping and selection to align with business objectives
across all levels on project and program progress
business critical high impacting projects for the vertical and ensure they are delivered within planned timelines and with expected output.
project teams/team members to improve processes provide project intervention and coaching etc
the training and professional development of team members looking for opportunities to strengthen their skills or acquire new ones.
Experience in program or project management
Experience implementing repeatable processes and driving automation or standardization
Experience defining and executing program requirements
3 years of program or project management experience
3 years of working cross functionally with tech and nontech teams experience
5 years of experience in program or project management
Experience defining program requirements and using data and metrics to determine improvements
5 years of experience working cross functionally with tech and nontech teams
5 years of experience delivering cross functional projects
Bachelors Degree from an accredited university preferably in Technology or Business.
Substantial experience in program/project management or an equivalent operational role.
Experience and knowledge of process improvement tools methods and techniques.
Attention to detail and written and oral communication skills.
Ability to organize and manage multiple tasks simultaneously and to facilitate multiple discussions.
Ability to meet deadlines prioritize work handle changing priorities and use good judgment when working in stressful situations.
Agility and nimbleness to work successfully in a highly ambiguous and changing environment
Experience in driving end to end delivery and communicating results to senior leadership
Experience leading process improvements
Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Experience building processes project management and schedules
Certified Lean Six Sigma Black Belt from a reputed institute or organization
Ability to influence stakeholders across the organization without direct reporting lines.
Leadership experience for several largescale complex crossfunctional projects with multiple stakeholders involving multiple 10 or more) internal/external customers.
Change agent with the ability to lead change across all levels of the organization.
Ability to interpret analyze and understand complex data sets.
Have experience in leading and mentoring projects in ITES/ IT / Banking industry
Experience working as part of a global team with multiple time zones and geographically disperse resources.
Certified Project Management Professional (PMP)
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