Customer Service Domestic Voice Lead-BPS
Customer Service Domestic Voice Lead-BPS
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Job Description
About Organization:
Hexaware is a global technology and business process services company. Our 31000 Hexawarians wake up every day with a singular purpose; to create smiles through great people and technology. With 54 offices in 28 countries we empower enterprises worldwide to realize digital transformation at scale and speed by partnering with them to build transform run and optimize their technology and business processes.
Learn more about Hexaware at.
Role :
Reports into:
Job Responsibilities :
Lead and motivate a team within the sales voice domain ensuring that the team meets and exceeds performance targets. Provide guidance and support to team members fostering an environment of continuous improvement.
Develop and implement effective strategies to drive team performance. Regularly monitor team metrics and provide constructive feedback to ensure goals are achieved.
Facilitate career progression for team members by identifying development needs offering coaching and supporting their professional growth within the organization.
Handle change management requests by raising them promptly and following through to ensure successful implementation across the team.
Demonstrate the ability to work independently with minimal guidance efficiently managing tasks and responsibilities to achieve team objectives.
Exhibit strong selfmotivation and initiative actively seeking opportunities to enhance the teams performance and address challenges proactively.
Possess excellent people management skills including conflict resolution team building and fostering a positive and collaborative team culture.
Ensure all team members are wellversed in their Key Result Areas (KRAs) and understand their roles and responsibilities within the team.
Collaborate effectively with other departments and stakeholders to streamline processes and enhance team productivity.
Maintain uptodate knowledge of industry trends and best practices to ensure the team remains competitive and innovative in its approach.
Job Responsibilities :
Experience in the insurance sales domain with a demonstrated understanding of industryspecific challenges and opportunities.
Proven track record of successfully managing and developing highperforming sales teams in a fastpaced environment.
Criteria :
1 years of experience as a team leader.
3 years of overall experience in the sales voice domain.
Strong people management and motivational skills.
Ability to manage work efficiently with minimum guidance.
Criteria :
Experience in the insurance industry.
Graduate qualification.
Regards
Vishakha Kamble
Associate Lateral TAG
M:
E:
Employment Type
Full-Time
