Sr Prod Support Analyst Benefits Experience Technology BXT
Sr Prod Support Analyst Benefits Experience Technology BXT
Posted on :
14-04-2025
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1 Vacancy
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Job Description
We are seeking a skilled resources within our benefit change management function. The ideal candidate will be supporting the system design and implementation of 3P supported change management initiatives related to Amazons benefit program goals and objectives for NonUS countries. Thereby ensuring seamless transition for our critical stakeholders and customers (Employees). The candidate should be adept in developing and implementing change management strategies that improve operational efficiencies and employee experience.
Key job responsibilities
Regularly assess with regional benefit leaders on new benefit program roadmap changes to existing programs and any opportunities to drive process efficiencies
Lead implementation of change requests track and document change requests from benefit leaders
Work closely with functional leaders operations vendor partners internal stakeholders to finalize priority scope system gaps and timelines for implementation
Conduct regular reviews and monitor the progress of the change right from initiation stage till go live
Actively participate and lead the change and/or improvement of benefit programs and processes. Establish cross functional partnerships within your assigned stakeholders identify gaps in system configuration and reporting and partner with operations and technology service partners to resolve.
Knowledge of Microsoft Office products and applications
Minimum 23 years experience in executing product feature change requests/technology roadmap from requirement gathering to go live
Skilled at cross functional collaboration; strong influencing and negotiating skills
Proven ability to identify and propose technology options and drive decisionmaking that balances business and technical requirements
Ability to conduct root cause impact analysis and execute a successful product roadmap
Excellent problemsolving analytical and criticalthinking skills.
Exceptional communication and interpersonal skills with the ability to build strong relationships across all levels of the organization.
Familiarity with project management methodologies including Agile and Waterfall
Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards
Minimum 12 years experience in HR domain related products like Mercer Darwin Psoft etc
Should have a deep understanding of employee life events personal information job & comp events and its associated impact with benefit administration both upstream and downstream
Proven ability to work in a fastpaced environment and manage multiple priorities effectively.
Bachelors degree in Business Administration Information Technology or a related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
Regularly assess with regional benefit leaders on new benefit program roadmap changes to existing programs and any opportunities to drive process efficiencies
Lead implementation of change requests track and document change requests from benefit leaders
Work closely with functional leaders operations vendor partners internal stakeholders to finalize priority scope system gaps and timelines for implementation
Conduct regular reviews and monitor the progress of the change right from initiation stage till go live
Actively participate and lead the change and/or improvement of benefit programs and processes. Establish cross functional partnerships within your assigned stakeholders identify gaps in system configuration and reporting and partner with operations and technology service partners to resolve.
Knowledge of Microsoft Office products and applications
Minimum 23 years experience in executing product feature change requests/technology roadmap from requirement gathering to go live
Skilled at cross functional collaboration; strong influencing and negotiating skills
Proven ability to identify and propose technology options and drive decisionmaking that balances business and technical requirements
Ability to conduct root cause impact analysis and execute a successful product roadmap
Excellent problemsolving analytical and criticalthinking skills.
Exceptional communication and interpersonal skills with the ability to build strong relationships across all levels of the organization.
Familiarity with project management methodologies including Agile and Waterfall
Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards
Minimum 12 years experience in HR domain related products like Mercer Darwin Psoft etc
Should have a deep understanding of employee life events personal information job & comp events and its associated impact with benefit administration both upstream and downstream
Proven ability to work in a fastpaced environment and manage multiple priorities effectively.
Bachelors degree in Business Administration Information Technology or a related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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