Senior Customer Solutions Manager CSM US Healthcare Life Sciences HCLS
Senior Customer Solutions Manager CSM US Healthcare Life Sciences HCLS
Posted on :
14-04-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 124500 - 205800
Vacancy
1 Vacancy
Posted on :
14-04-2025
Job Description
As an Amazon Web Services (AWS) Sr. Customer Solutions Manager you will be responsible for helping guide AWS customers along their multiyear journey to the cloud. In this new highly visible role you will be ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.
You will be a critical partner to our customers leveraging your experience with large scale cloud transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational educational and governance aspects of a successful AWS cloud journey.
You will interface with customer and AWS leadership driving collaboration between the other core account groups (Sales Support Solutions Architecture and Professional Services) product/engineering teams and customer teams planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions working backwards from our customers key milestones. You will manage cadence by leading the reporting and tracking functions along the way. The of education plans roadmap to business outcome alignments Executive Briefing Sessions and golive events and transitions are a few items owned by the CSM that are critical to the success of our customers cloud journey.
You are encouraged to think big invent and take ownership on customer challenges. You will not only bring the best of AWS/ Amazon to our customers you will proactively help solve the customers challenges through new ideas tools and mechanisms.
Successful candidates will have a strong technical background be detail driven have excellent problem solving abilities and be exemplary communicators both at the executive and project team level. You will be a peer leader have the ability to gain stakeholder buyin negotiate and lead teams. Your enterprise cloud experience and operational excellence will influence the teams decisions provide insight and help drive secure and robust solutions.
You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation and also be obsessed with contributing to the daytoday management of the customers successful migration to AWS.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employeeled and companysponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
7 years of leading largescale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
2 years of customerfacing work engaging with customer executives technologists or partners to solve business problems with advanced technologies experience
Bachelors degree in science technology engineering math business or equivalent
Experience leading technical and nontechnical transformation project teams with a proven ability to work across broad functional teams
Ability to travel 25 to 35 as needed
PREFERRED QUALIFICATIONS
MBA
Experience implementing cloud services including migrations and modernization projects or similar
Experience working with Sales and PreSales teams
Experience with Change Management and large scale transformation
Experience working with Life Sciences Industry would be valuable
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124500/year in our lowest geographic market up to $205800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
You will be a critical partner to our customers leveraging your experience with large scale cloud transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational educational and governance aspects of a successful AWS cloud journey.
You will interface with customer and AWS leadership driving collaboration between the other core account groups (Sales Support Solutions Architecture and Professional Services) product/engineering teams and customer teams planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions working backwards from our customers key milestones. You will manage cadence by leading the reporting and tracking functions along the way. The of education plans roadmap to business outcome alignments Executive Briefing Sessions and golive events and transitions are a few items owned by the CSM that are critical to the success of our customers cloud journey.
You are encouraged to think big invent and take ownership on customer challenges. You will not only bring the best of AWS/ Amazon to our customers you will proactively help solve the customers challenges through new ideas tools and mechanisms.
Successful candidates will have a strong technical background be detail driven have excellent problem solving abilities and be exemplary communicators both at the executive and project team level. You will be a peer leader have the ability to gain stakeholder buyin negotiate and lead teams. Your enterprise cloud experience and operational excellence will influence the teams decisions provide insight and help drive secure and robust solutions.
You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation and also be obsessed with contributing to the daytoday management of the customers successful migration to AWS.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employeeled and companysponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
7 years of leading largescale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
2 years of customerfacing work engaging with customer executives technologists or partners to solve business problems with advanced technologies experience
Bachelors degree in science technology engineering math business or equivalent
Experience leading technical and nontechnical transformation project teams with a proven ability to work across broad functional teams
Ability to travel 25 to 35 as needed
PREFERRED QUALIFICATIONS
MBA
Experience implementing cloud services including migrations and modernization projects or similar
Experience working with Sales and PreSales teams
Experience with Change Management and large scale transformation
Experience working with Life Sciences Industry would be valuable
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124500/year in our lowest geographic market up to $205800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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