Business Analyst II Paragon Case Management Data Insights and Associate Experience

CMS Data Platform teams mission is to empower Case Management tenants to make data driven decisions and derive insights.
As a Business Analyst you will help develop an analytic platform to drive deep dives provide insights into the health and state of the CMS insights and experience. Build mind share CMS Insights Suite of prebuilt dashboards that support tenants covering both retrospective and reactive reporting use cases including command center view. The suite will contain data dictionary of available metrics dashboards and data catalog around routing case/issue handling and workforce management themes. Launch the capability to tenants providing initial metrics coverage of 80 and ability to customize around routing and case handling sections.
The Business Analyst will collaborate with Paragon Product team to build a metrics to measure Paragon experience. You will own the design creation and management of metrics associated dashboards and datasets. You will interact with internal program and product owners and technical teams to gather requirements structure scalable and performant data solutions using statistical techniques or regression models to generate insights from the structured/unstructured datasets.
A successful candidate will be highly analytical an expert with SQL and excel seek opportunities to inject advanced analytical techniques resourceful customer focused team oriented and have an ability to work independently under time constraints to meet deadlines.

Key job responsibilities
Leading complex data analysis projects to identify opportunities for improvement and optimization
Gathering and interpreting data from various sources to inform decision making
Developing and implementing solutions to optimize business performance
Creating data visualizations to communicate findings and monitor performance
Communicating findings and recommendations to senior management through presentations and reports
Mentoring and guiding junior team members in data analysis and process improvement methodologies
Assisting in the development and of strategic initiatives metrics and contribution in analytical roadmaps.

4 years of business analyst data analyst or similar role experience
Experience defining requirements and using data and metrics to draw business insights
Experience making business recommendations and influencing stakeholders
Experience with data visualization using Tableau Quicksight or similar tools
Strong analytical skills with the ability to gather interpret and make insights from large amounts of data
Expert in SQL and data analysis
Experience with data visualization tools such as QuickSight or Tableau
Experience with statistical techniques prepost analysis
Excellent communication and presentation skills with the ability to convey complex information to a nontechnical audience

Masters degree in a related field such as business analytics economics or statistics
Experience with agile methodologies including working in Scrum or Kanban teams
Experience with process improvement methodologies such as Six Sigma or Lean

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66900/year in our lowest geographic market up to $143100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.