Visitor Operations Manager
Visitor Operations Manager
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Job Description
Visitor Operations Manager
Salary: 41042 per annum
We also offer:
- 25 days annual leave (plus bank holidays) and a discretionary Christmas closure
- Benefits platform with discounts on retail dining and days out
- Salary sacrifice schemes for gym bicycles and nursery/childcare
- Access to a free Employee Assistance Scheme to support you inside and outside of work
- Enhanced maternity and paternity pay
Location: Walthamstow Wetlands (N17 9NH)
Walthamstow Wetlands is our flagship visitor centre and welcomes over 500000 visitors a year which provides us with an unparalleled opportunity to engage and inspire people from across London to learn more about wildlife and champion nature. The visitor centre has a caf gift shop education room art exhibition space and regularly hosts public and private events. The busy nature of the site means a strong operational presence is required to keep daily activities running efficiently and troubleshooting any logistical challenges.
Role & Responsibilities
As our Visitor Operations Manager youll be responsible for the overall visitor experience and operational management of Walthamstow Wetlands as a nature reserve and visitor attraction. Leading on buildings and facilities management ensuring H&S compliance overseeing external contractors and supporting with a range of site activities to ensure an excellent visitor experience for all.
Youll work closely with the multidisciplinary teams based on site at Walthamstow; Caf Events Retail Learning & Engagement and Nature Recovery. As well as liaising with the Trusts central teams including; Marketing & Communications Finance People & Organisational Development. Youll also act as the Trusts representative for the external partnership with landowner; Thames Water and contract manager; Waltham Forest Council.
- Coordinate staffing rotas to ensure 7day operational coverage at Walthamstow Wetlands including sessional and sitebased staff.
- Lead the delivery of the management contract with Waltham Forest Council including regular reporting on KPIs and progress.
- Manage the site budget monitoring income and expenditure in line with agreed forecasts.
- Act as the main point of contact for external stakeholders fostering partnerships with local authorities community groups and businesses.
- Oversee health safety and security onsite ensuring compliance with Trust policies and legal requirements through drills audits and maintenance coordination.
- Chair weekly operations meetings and manage internal communications on site activity including the weekly Whats On update.
- Support the operational delivery of public and private events assisting with logistics such as setup guest management and suppliers.
- Maintain a highquality visitor experience by ensuring clean accessible spaces uptodate signage and engaging exhibitions and interpretation materials.
- Work with nature conservation teams to support habitat management statutory site conditions and the Green Flag Award process.
- Provide effective line management including 1:1s appraisals wellbeing support and development planning in collaboration with the People & Organisational Development team.
(Please see job description for full list of responsibilities)
Our ideal Visitor Operations Manager:
- Demonstrable experience of managing a busy visitor centre or complex operational site
- Confident and experienced in coordinating and managing teams
- Proven ability to deliver outstanding visitor experiences
- Knowledgeable in facilities management health and safety and compliance processes
- Highly organised adaptable and proactive problemsolver
- Strong communications skills
- Competent with Microsoft Office and experienced in managing budgets effectively
(Please see job description for full person specification)
Closing Date:9am 22nd April
Interviews:Arescheduled to take place on Monday 28th April at Walthamstow Wetlands and reasonable adjustments will be offered to all candidates including the choice to meet online or inperson.
Does this sound like you Wed love to hear from you!
Our vision is a London alive with wildlife with nature in everyones neighbourhood. To achieve our goal of inspiring everyone to help restore Londons wildlife we recognise that our team must better reflect and represent all of Londons diverse communities. Find out more about London Wildlife Trusts commitment to Equality Diversity and Inclusion here: are also committed to ensuring that the safety and wellbeing of children young people and adults at risk is at the heart of our engagement with people. Read about our commitment to safeguarding here: Experience:
Manager
Employment Type
Full-Time
