Technical Account Manager ES - ANZ

As a Technical Account Manager (TAM) at Amazon Web Services you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform.

You work backwards from your customer to define a support strategy deliver expert advice on AWS services in support of questions project and launch planning and ongoing operational issues.

TAMs are engaged at the account level providing recommendations and proactive advice through all phases of the cloud adoption life cycle.


Key job responsibilities
Every day will bring new and exciting challenges on the job while you:
Act as a single point of contact to Enterprise Accounts
Understand your customers outcomes and business goals
Make AWS service improvement recommendations that fit with your customer strategy and architecture
Evaluate analyze and present periodic reviews of operational performance to customers
Provide detailed reviews of service disruptions metrics detailed prelaunch planning
Champion and advocate for customer requirements within AWS (e.g. feature request)
Participate in customer requested meetings (onsite or via phone)
Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
Share knowledge and innovate with some of the leading technologists around the world
Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
Plan and execute successful businesscritical events including product launches migrations and modernizations for your customers on AWS.


About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Experience in at least two of the following technical domains: Compute Storage Networking CDN Databases DevOps Big Data and Analytics Security Applications Development.
Internal enterprise or external customerfacing experience with the ability to clearly articulate and present to small and large audiences.
5 years of experience in similar roles such as a Senior Technical Consultant Solutions Architect IT Manager/Engineer or other similar technical role

Computer Science or Math background.
Working knowledge of software development practices and technologies
Experience working with AWS technologies
Solid understanding of technology budget management

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation disability age or other legally protected attributes.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.