VOCO -The Shelby Myrtle Beach Maintenance Engineer Full-Time

Maintenance / Engineer

At The Shelby we dont just maintain facilitieswe craft unforgettable experiences. As a Maintenance Technician youll play a key role in creating memorable moments for our guests by ensuring that all mechanical systems and hotel assets are in top condition. Your commitment to ongoing preventative maintenance and attention to detail will keep everything running smoothly in line with hotel and brand standards. More than just a fixer youll contribute to a seamless and comfortable guest experience turning ordinary stays into extraordinary memories through exceptional service and genuine connections.

ABOUT OUR COMPANY

Springboard Hospitality is a premier thirdparty hotel management company with a 30 year history transforming lifestyle hotels from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators savvy storytellers adventureseekers tech entrepreneurs freethinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people properties & communities. From memorable moments at the front desk to thoughtful room touches to inspired onsite programming the Springboard team is committed to empowering the travelers journeyinviting them to experience the frequency of each hotels locale pushing authentic human connection exploration and discovery while also driving revenue.

Springboard values intentional culture and wholeheartedly believes in nurturing training and empowering the careers of the hospitality leaders of today and tomorrow encouraging them to travel and explore through Springboards awardwinning portfolio. From work life balance to career development Springboard values and invests in the greater team reflected in zero corporate turnover during the pandemic well positioned for continued growth through the future.

VOCO an IHG Hotel

VOCO IHGs fastestever global brand expansion embodies its Latin roots with the meaning to invite and call together reflecting a charming and approachable nature. Each VOCO destination celebrates its unique locale while maintaining a distinct and consistent style. Guests can enjoy a blend of local flair and personal touches combined with a relaxed unstuffy atmosphere that promises memorable experiences.

VOCO The Shelby Myrtle Beach blends modern elegance with coastal charm offering guests an unforgettable stay. Our boutique hotel promises personalized service stunning accommodations and a warm inviting atmosphere. Were not just a place to stay; were a destination that celebrates the unique spirit of Myrtle Beach.

Renovation to be completed by Spring 2025.

ABOUT THE ROLE

At The Shelby your role as a Maintenance Technician will be integral to maintaining the cleanliness functionality and safety of our hotel ensuring that both guest and team member experiences are exceptional. You will respond to and handle guest requests in a courteous efficient and safe manner addressing any issues promptly while ensuring a seamless guest experience. Your responsibilities will include performing preventive maintenance and necessary repairs across all hotel systemskitchen laundry boiler plumbing pool HVAC electrical and guest rooms.

SCOPE OF WORK TEAM

• Reports to Director of Engineering/Chief Engineer

• Supports Engineering department

Core Responsibilities:

• Maintain Cleanliness and Functionality: Ensure all facilities and equipment meet the hotels high standards of cleanliness functionality and safety.

• Collaborate: Work with team members to ensure timely and effective resolution of maintenance issues enhancing guest satisfaction.

• Uphold Health and Safety Standards: Handle maintenance tasks properly and adhere to safety protocols ensuring a secure environment for guests and staff.

• Provide Friendly Service: Offer attentive and friendly service at all times addressing guest concerns with a positive attitude.

RESPONSIBILITIES

• Routine Maintenance & Repairs: Perform light HVAC plumbing electrical and mechanical repairs across guest rooms public areas event spaces and hotel systems.

• Guest Service: Respond promptly and courteously to guest maintenance requests ensuring efficient and friendly service.

• Inspections & Safety: Conduct regular inspections of hotel buildings rooms and public areas to identify and resolve maintenance issues or safety hazards.

• Preventive Maintenance: Perform preventive maintenance tasks on kitchen laundry boiler plumbing HVAC systems and other hotel equipment to avoid downtime.

• Room Maintenance: Repair and maintain guest room equipment (TVs phones clock radios) fix or replace damaged bathroom/kitchen fixtures and maintain HVAC systems.

• General Repairs: Perform touchup painting furniture repairs and fix carpets tile and laminate flooring as needed.

• Exterior Maintenance: Maintain the hotels exterior including grounds and parking areas ensuring the property stays in pristine condition.

• Event Space Setup & Breakdown: Assist with the setup and breakdown of event spaces as needed ensuring they are properly equipped for gatherings and activities.

• Inventory Management: Monitor and maintain inventory levels for maintenance supplies and equipment and order replacements as needed.

• Documentation: Document all maintenance activities including repairs inspections equipment servicing and parts used.

• Hotel Rounds: Perform regular rounds of the hotel property to ensure all systems and equipment are functioning properly.

• Emergency Response: Respond to emergencies such as fire alarms power failures or other crises and notify appropriate authorities.

• Collaboration: Work with other hotel departments to coordinate maintenance activities and minimize disruptions to guest experiences.

• Safety Protocols: Uphold safety standards and ensure the wellbeing of guests and staff in all maintenance tasks.

• Cleanliness & Organization: Maintain cleanliness in maintenance work areas and assist in the cleaning and maintenance of pools spas and pool chemicals.

• Elevator Maintenance: Handle elevator breakdowns and report any unsafe conditions to the Director of Engineering/Chief Engineer.

EXPERIENCE:

• Prior Experience:

• 2 minimum experience in building maintenance a plus.

• Must have special skills and experience in a construction trade such as plumbing electrical carpentry HVAC.

• Must have skills and ability to handle building mechanical systems and controls electrical systems energy management interior finishes and products.

• CPO certification a plus.

• IT Expertise:

  • Knowledge of computer software (including Microsoft Office outlook) and web analytics tools is preferred.

• Education:

• High School diploma or GED required; college degree preferred.

• Subject Expertise:

• Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.

• Perform special projects and other responsibilities as assigned.

OTHER EXPECTATIONS:

• Abide by payroll policies procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.

• Demonstrate a working knowledge of all company safety and security procedures.

• Travel required: As needed for hotel familiarization content creation shoots and to meet with colleagues.

• Hours Required: This is a fulltime position 40hrs/week. Specific hours and shift to be discussed and determined during the interview process.

Benefits:

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 32 hours/week or more that includes:

Full Time Benefits

• Competitive Base Salary

• Vacation

• Medical Dental Vision Life Pet Insurance

• 401K

• Costco Membership

• Bereavement Leave

• Management Contract Referral Program

• Education Assistance

Additional Per Position

• Employee Rates at all of Springboard Hospitalitys 35 Hotels

• Associate of the Month/Quarter & Companywide Associate of the Year Programs

• Associate Referral Bonus Program

Springboard Hospitality Core Values:

• CONNECTED. We are plugged into people technology and the cutting edge of culture.

• INDEPENDENT. We are freethinkers who embrace diversity and advocate for innovation.

• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working handinhand.

• PERSONALIZED. We are devoted to authentic human connection personalizing our approach to the guests and owners that we serve.

• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race color sex (including pregnancy childbirth breastfeeding and medical conditions related to pregnancy childbirth or breastfeeding) gender religious creed (including religious dress and grooming practices) marital status domestic partner status age national origin or ancestry physical or mental disability medical condition genetic information and characteristics sexual orientation gender identity or expression military or veteran status or any other basis protected under federal state or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.

EXPERIENCE:

• Prior Experience:
  • 2 minimum experience in building maintenance
  • Must have special skills and experience in a construction trade such as plumbing electrical carpentry HVAC.
  • Must have skills and ability to handle building mechanical systems and controls electrical systems energy management interior finishes and products.
• IT Expertise:
  • Advanced knowledge of computer software (including Microsoft Office outlook) and web analytics tools is preferred.

• Education:
  • High School diploma or GED required; college degree preferred.
• Subject Expertise:
  • Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
  • Set up machine and make name tags and signs.
  • Assist with maintenance of parking lot and snow removal as needed.
  • Make keys as requested
  • Perform special projects and other responsibilities as assigned.

OTHER EXPECTATIONS:

• Abide by payroll policies procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Travel required: As needed for hotel familiarization content creation shoots and to meet with colleagues.
• Hours Required: Must primarily work during Springboard Hospitality business hours Monday Friday 8am 5pm (PST) while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.

Benefits:

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

Full Time Benefits

• Competitive Base Salary
• PTO
• Medical Dental Vision Life Pet Insurance
• 401K
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance

Additional Per Position

• Employee Rates at all of Springboard Hospitalitys 35 Hotels
• Monthly Cell Phone Stipend
• Dry Cleaning Services
• Hotel Level Executive Bonus Program
• Retention Bonuses
• Lead Share Program
• Associate of the Month/Quarter & Companywide Associate of the Year Programs
• Associate Referral Bonus Program

Springboard Hospitality Core Values:

• CONNECTED. We are plugged into people technology and the cutting edge of culture.
• INDEPENDENT. We are freethinkers who embrace diversity and advocate for innovation.
• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working handinhand.
• PERSONALIZED. We are devoted to authentic human connection personalizing our approach to the guests and owners that we serve.
• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race color sex (including pregnancy childbirth breastfeeding and medical conditions related to pregnancy childbirth or breastfeeding) gender religious creed (including religious dress and grooming practices) marital status domestic partner status age national origin or ancestry physical or mental disability medical condition genetic information and characteristics sexual orientation gender identity or expression military or veteran status or any other basis protected under federal state or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.