Field Service Representative - San Francisco CA

Position Description:

Our Field Service Representatives experience a unique opportunity to employ their technical experience by collaborating with healthcare professionals and leading technical initiatives in medical device technology. You will be responsible for installing updating completing preventative maintenance and other services as needed for stateoftheart Temperature Management Systems in hospitals across the United States while delivering exceptional customer service. This is a wonderful opportunity for you to advance your technical skills in the medical device industry!

This is a 100 travel position in which you will be traveling on average 24 weeks at a time.

Responsibilities:

• Provide ongoing communication and customer support to onsite hospital staff.
• Organizing evaluating and updating medical devices installing and configuring hardware software and network products.
• Conduct routine checks and records data from product tests after installation and configuration.
• Document and submit daily data while maintaining exacting standards of product support quality documentation.
• Fulltime commitment requiring travel locally regionally and nationally; there is some potential for rare international travel assignments.
• Assignmentbased schedule with 40 hours commitment per week and overtime as needed.
• Complete other duties at the discretion of management.

Duties may require compliance with client requirements that all those performing services onsite be fully vaccinated including Covid19.

Job Requirements:

• Associate degree or equivalent military training programs or equivalent biomedical or technical field service experience. 35 years field experience)
• Strong computer skills with the ability to troubleshoot project setup technical issues and closeouts remotely within multiple software programs.
• Professional business acumen and effective communication skills required.
• Selfmotivated individual who can work independently or collaboratively within a team required.
• Strong time management and organizational skills to ensure ontime completion of project assignments.
• An active and unrestricted driver license and a personal vehicle for local workrelated assignments are both required.
• Ability to sit and stand for extended periods of time and lift to seventy pounds required.
• Ability to clear hospital vendor credentialing requirements including providing proof of vaccination status is required.
• Must have personal vehicle in good running condition for local travel assignments.
• Must be within 45 minutes 1 hour of INTERNATIONAL or MAJOR AIRPORT. Candidates within thirty miles of major airport preferred. Weekly travel required.

Beneficial Qualifications:

• Background in biomedical networking military or fieldbased technician roles
• Experience working in a technical role within a healthcare environment.
• Strong computer skills and comfort with troubleshooting with Microsoft Office applications including Outlook Excel Word and OneNote etc.

IQVIA Commercial Field Solutions takes the approach to helping customers drive healthcare forward in this challenging fastpaced environment. We help customers accelerate results improve patient outcomes and unleash new opportunities.

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IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable law. potential base pay range for this role is $27.00 $30.00 per hour. The actual base pay offered may vary based on a number of factors including jobrelated qualifications such as knowledge skills education and experience; location; and/or schedule (full or parttime). Dependent on the position offered incentive plans bonuses and/or other forms of compensation may be offered in addition to a range of health and welfare and/or other benefits.