Sales Trade Support Assistant

Job Opportunity: Sales & Trade Support Assistant Ethnic Retail Grocery

Position Type: Fulltime Permanent

Location: Mulgrave VIC

Grade: Assistant

We have an exciting opportunity for a Sales & Trade Support Assistant to join our Ethnic Retail Grocery team in Mulgrave VIC!

TeleSales and Customer Support:

• Respond to customer inquiries via phone email or chat promptly and professionally.
• Responsible for telesales order processing returns product/service information and other order related matters.
• Resolve telesales customer complaints efficiently while maintaining a positive attitude.

Sales Support:

• Report to respective State Sales Supervisor on closing stores/potentially closing stores/new store opening for telesales customers.
• Working with various teams (i.e. Sales Support Team Operation Team Finance Team) to coordinate all the sales operation with assigned stores if needed. (Include but not limited to Deliveries Collection Customer Enquiries/Complaints)
• Consolidate feedback and reports to support HOS (Include but not limited to: sales reports achievement reports inventory reports short code clearance reports PIMI reports Forecast reports monthly special reports.
• Carry out all Sales Representative job responsibilities as relief/replacement staff when necessary.

Trade Marketing Support:

• Assist Instore sampling coordination with Trade Marketing Supervisor:
• Plan and execute instore sampling/demo events in collaboration with marketing and retail partners.
• Schedule demo staff assign locations and ensure adequate product/inventory supply.
• Conduct demo briefing and training to corresponding demo agencies or promoters.
• Liaise with sales team to secure sampling stores and optimize demo placements.
• Assist in customer engagement & reporting.
• Oversee interactions between demo staff and customers to boost brand awareness.
• Collect customer feedback and insights for marketing/sales teams.
• Submit postevent reports (attendance sales impact challenges).
• POSM and Colleterial Management Support:
• Manage distribution of demo products POS materials and equipment.
• Ensure adherence to health/safety regulations (e.g. food handling hygiene standards).
• Track and manage POSM inventory/supply levels.

Merchandising Team Management Support:

• Manage and maintain merchandising call cycle and routine.
• Assign daily/weekly tasks ensuring coverage across assigned stores.
• Implement promotional displays and seasonal merchandising updates.

To be successful you will need:

Full Australian working rights

Current Australian drivers Licence

Excellent verbal communication skills (Fluency in spoken and written Chinese is advantageous)

Strong administrative background

1 years experience in a similar role

Ability to multitask and ability to prioritise

Attention to detail and commercial acumen

Benefits:

Join an expanding global company and gain extensive exposure to the FMCG industry

Opportunities for growth and progression

Supportive work environment

Generous company discounts

If this job ad sounds like you then please click APPLY NOW

*At Oriental Merchant the security of our employees and candidates is a priority. Recently we have been made aware of certain unauthorized individuals falsely presenting themselves as recruiters as part of online scams or phishing attempts. We will never request sensitive information such as your bank account information money or any personal information for visa sponsorships during the application and interview process.

If someone asks you for sensitive information we strongly advise that you assume that individual is not affiliated with Oriental Merchant. Some things to watch out for:

We will never request payment from you to process employer sponsored visas of any kind. Employer sponsored visas is something Oriental Merchant unfortunately do not currently facilitate for candidates.

Slightly altered or unprofessional email addresses. Oriental Merchants Australian based HR team/management only corresponds from email addresses with the domain @oriental.

Vague job requirements or job descriptions. Most of our open job opportunities and descriptions can be found on our company website you would like to verify who you are speaking to please reach out to <> before providing any information.