Mid-Market Account Director
Mid-Market Account Director
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Salary Not Disclosed
1 Vacancy
Job Description
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our teamfirst culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.
The MidMarket Account Director is responsible for customer relationships and overall account strategy within a defined set of existing accounts. The MidMarket Account Directors primary responsibility is establishing yourself as a trusted advisor. In doing so drive new revenue opportunities of Five9s products and services. This is a hunting role; however it comes with a hunting license for a clearly defined list of customers already doing business with Five9.
A successful MidMarket Account Director must be a selfstarter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention.
We are looking for business athletes who are assertive team players hungry nimble and intelligent with the ability and willingness to close a mix of complex sales cycles while maintaining the more daytoday transactional business.
Key Responsibilities:
Customer Relationship Management:
- Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges.
Sales Strategy Development:
- Collaborate with the Five9 team to develop a comprehensive sales strategy. Utilizing the wide range of talent that Five9 brings to the marketplace.
- Identify growth opportunities that the customer would benefit by taking advantage of uncover other divisions within your customers organization and develop tailored approaches to capitalize on them.
Upselling and Crossselling:
- Proactively identify opportunities to upsell additional Five9 products or services to existing customers.
- Strong focus on Five9s AI offerings to improve efficiency in the Contact Center.
- Develop and present compelling proposals that showcase the value of expanding their engagement with Five9.
Market and Competitor Analysis:
- Stay informed about industry trends market dynamics and competitor activities.
- Use this knowledge to position Five9 as a leader and differentiate our offerings.
Key Responsibilities (continued):
- Create and drive revenue within a specified region or list of named accounts.
- Generate business opportunities through professional networking and coldcalling.
- Drive brand awareness campaigns and lead generation via networking associations etc.
- Meet and exceed all quarterly and annual sales quotas.
- Own the sales cycle from lead generation to closure.
- Develop business plan and present the business plan during quarterly review sessions.
- Maintain account and opportunity forecasting within our internal forecasting system (SFDC)
- Selfgenerate leads from a personal connection referral partners and regional networking events
- Ensure 100 customer satisfaction and retention throughout the Implementation and Support experience.
Key Qualifications:
- Minimum of 8 years of successful experience in sales with a track record of exceeding targets. Preferably in the CCaaS and/or SaaS with agent count of>
- Be able to work independently and as part of a team in a fast pace rapid change environment.
- Success selling at the Clevel
- Documented track record of sales excellence
- A proven sales hunter and closer
- Superior professional presence and business acumen
The MidMarket Account Director role at Five9 offers a unique opportunity to contribute to the growth of our business by strategically managing existing accounts and identifying new avenues for expansion.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.
View our privacy policy including our privacy notice to California residents here:9/ptpt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Required Experience:
Director
Employment Type
Full Time
