Guest Service Associate - Front Office
Guest Service Associate - Front Office
Posted on :
11-04-2025
Employer Active
1 Vacancy
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Job Description
Primary Responsibilities
- Responsible for daily administration meeting and greeting dealing with guests queries and complaints and booking rooms visitors
- Maintain high standards of customer services at the Reception desk so that customers expectations are consistently exceeded.
- Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
Operational Management
- To maintain Front Office log book and shift reports.
- Respond to inquiries and resolve problems in an effective manner.
- Ensure all guests receive a swift smooth professional and friendly check in and check out
- Maintain record of all banquet and any other functions in the hotel.
- Liaise with other departments for the resolution of daytoday administrative and operational issues.
- Carry out other duties which naturally fall within the reasonable expectations of the post.
- Liaise with Housekeeping for the Room Status.
- Handle additional responsibilities as and when delegated by the Management.
Qualifications :
Knowledge and Experience
- Diploma in Tourism / Hospitality Management
- Fresher or Minimum 6 months to 1 year of relevant experience
- Excellent reading writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
Competencies
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Selfmotivated and energetic
- Must be wellpresented and professionally groomed at all times
Additional Information :
At Accor Hotels we believe in Talent Development we collaborate together to reach your Professional goals and would like to play our role in developing your career for your future & organization.
At Accor Hotels we celebrate Heartist Days every year these are the few links to understand the celebrations:
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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