Transition of Care Associate - Licensed Practical Nurse Field - Must reside in CT

At CVS Health were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nations leading health solutions company we reach millions of Americans through our local presence digital channels and more than 300000 purposedriven colleagues caring for people where when and how they choose in a way that is uniquely more connected more convenient and more compassionate. And we do it all with heart each and every day.

This Transition of Care Associate Licensed Practical Nurse position is a fieldbased position. Candidates from Connecticut are welcome to apply however requirement is for candidates to be a Licensed Practical Nurse.

Position Summary

Help us elevate our member care to a whole new level! Join our Aetna Team as an industry leader in serving dual eligible populations by utilizing bestinclass operating and clinical models. You can have lifechanging impact on our members who are enrolled in Care Management and present with a wide range of complex health and social challenges. With compassionate attention and excellent communication we collaborate with members providers and community organizations to address the full continuum of our members health care and social determinant needs. Join us in this exciting opportunity as we grow and expand our Care Management Programs to change lives in new markets across the country.

The Transition of Care Coach is responsible for care coordination of our members who are experiencing a significant change in health status which has resulted in the necessity of an emergency department visit inpatient skilled nursing or rehabilitative stay. Under the direction of a Registered/Licensed RN the TOC Coach ensures the member experiences a seamless transition to their next care setting and facilitates postdischarge goal attainment by:

• Complete postdischarge questionnaire which may be market specific.
• Ensures the member has filled/received their medication(s) and has an understanding on how to take their ordered medications.
• Benefit education
• Monitor members in low CM level for alerts or changes in condition to be transitioned back to RN.
• Complete post discharge call and required assessments (RAP) medication reconciliation (if within scope of practice) fall assessment if fall risk identified.
• Complete inpatient confinement calls and monitoring for discharge
• Management of warm transfers form concierge and engagement hub
• Provides clinical assistance to determine appropriate services and supports due to members health needs (including but not limited to: Coordination with PCP and Specialty providers Condition Management information and education Medication management Community Resources and supports)
• Evaluation of health and social indicators
• Identifies and engages barriers to achieving optimal member health.
• Uses discretion to apply strategies to reduce member risk.
• Facilitates overall care coordination with the care team to ensure member achieves optimal wellness within the confines of the members condition(s) and abilities to selfmanage.
• Coordinates postdischarge meal delivery assists with securing DME and helps to ensure timely physician followup.
• Understands Payer/Plan benefits policies procedures and can articulate them effectively to providers members and other key personnel.

Our TOC Coaches are frontline advocates for members who cannot advocate for themselves. The TOC team will review prior claims to address potential impact on current case management and eligibility status. Focus assessments and/or questionnaires are designed to use a holistic approach to identify the need for a referral to clinical resources for assistance in functionality.

Job Responsibilities

• Responsible for completing outreach cadence calls and postdischarge questionnaires within required compliance driven timelines.
• Utilizes weekly and daily reporting to identify utilization for the purpose of reducing Emergency Department Utilization and 30day hospital readmissions.
• Follows members identified as inpatient in hospitals (whether planned or unplanned admission) and then throughout the subsequent care continuum until member can return to prior level of functioning in the community.
• Facilitates Interdisciplinary Care Team Meetings with Social Services Care Management PCP and other key players to discuss service needs and support safe transitions.

Required Qualifications

• Candidate must reside in Connecticut (or within a 1hour radius from Yale Hospital or Yale New Haven Hospital)
• Must be willing and able to travel up to 25. Reliable transportation is required. Mileage is reimbursed per our company expense reimbursement policy.
• Active and unrestricted LPN licensure in state of Connecticut
• 2 years of LPN nursing experience

Preferred Qualifications

• Discharge planning experience
• Selfmotivated energetic detailoriented highly organized techsavvy
• Advanced proficiency in Microsoft Word Excel and Outlook
• Ability to multitask prioritize and effectively adapt to a fastpaced changing environment while providing outstanding care
• Effective verbal and written communication skills
• Bilingual a plus

Education

• High School Diploma or GED (REQUIRED)

• Associates Degree or Bachelors Degree (PREFERRED)

License

• Licensed Practical Nurse (REQUIRED)

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual fulltime salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience education geography and other relevant factors. This position is eligible for a CVS Health bonus commission or shortterm incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers patients members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages our great benefits include:

• Affordable medical plan options a 401(k) plan (including matching company contributions) and an employee stock purchase plan.

• Nocost programs for all colleagues including wellness screenings tobacco cessation and weight management programs confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off flexible work schedules family leave dependent care resources colleague assistance programs tuition assistance retiree medical access and many other benefits depending on eligibility.

For more information visit anticipate the application window for this opening will close on: 05/08/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws.