Client Manager I Customer ServiceClient Management
Client Manager I Customer ServiceClient Management
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Salary Not Disclosed
1 Vacancy
Job Description
Notice to Prospective Employees of PCV Murcor Inc who are California Residents
PCV Murcor Increspects the privacy of our employees and prospective can read about our information collection practices including the categories of information we collect from you and how we use that information in our privacy policy located at you have any questions please contact the CCPA Team at or.
Client Manager I
(Customer Service / Client Management)
Hourly Range: $20/hour to $22/hour
Out of State Work from Home Opportunities
We are looking for a customer service oriented individual with the ability to problem solve with clients and has experience working in a call center environment.
The Client Manager I is an entrylevel role servicing for assigned clients and is responsible for managing the daytoday relationship with their respective client. The Client Manager I is the primary contact for the client and is responsible for 100 client satisfaction. The Client Manager I works with all internal departments to ensure client satisfaction and problem resolution.
Essential Job Duties and Responsibilities
- Handle customer service for their assigned clients. Manage client issues until resolution
- Ensure all client inquiries are handled satisfactorily and in a timely manner
- Work with internal departments to ensure on time delivery of all orders
- Manage clients open pipeline to ensure milestones are achieved during the order lifecycle and to ensure on time delivery
- Proactively resolve problems for the client
- Negotiate client fees and when needed vendor fees
- Proactively identify potential problems and provide resolution
- Identify opportunities to improve client interactions and internal processes
- Is the subject matter expert for their clients
- Balance organizational needs with client needs
- May be asked to work on special projects assigned other duties and/or cross train to support business needs
Qualifications and Skills
Required
Preferred
Qualification
High School Diploma
Associates Degree or higher
Experience
1 3 years customer service experience
Experience in fast paced environment
Call Center environment
Prior Knowledge
Customer Service principles
Real Estate/ Appraisal Management
- Detailed oriented with excellent analytical skills
- Excellent verbal and written communication skills
- Proven ability to balance customer and organizational goals and effectively communicate them
- Proven ability to work in a highly demanding environment and handle client demands
- Proven ability to prioritize and manage multiple tasks
- Demonstrate passion for providing superior service and ensuring 100 client satisfaction
- Proven negotiation skills to reach mutual agreements with the best interest of the organization and client in mind
- Handle client issues with a sense of urgency
- Microsoft Office Suite (Word & Excel) intermediate level and above
EOE /Disability/Vet
Required Experience:
Manager
Employment Type
Full-Time
