As we strive to be Earths most customercentric company Amazon has reinvented how hundreds of millions of people shop online providing Customers with the opportunity to find and discover virtually anything they want to buy and providing millions of Sellers with a platform for growing successful businesses.
Compliance Team in India drives programmatic solutions to mitigate Compliance friction and enhance seller experience (SX) throughout their compliance journey. CIT aims to bridge gap between Seller awareness Product readiness and compliance regulations/needs. We are looking for a smart and dynamic Compliance Manager.
The Compliance Account Manager is responsible for managing critical seller communication prioritization and enforcement activities to ensure compliance and positive seller experience. This role will focus on proactive engagement identification of highpriority sellers enforcement of policies and governance of related systems and processes.
To be successful in this role you should be comfortable dealing with large and complex data sets be comfortable with SQL querying have experience building selfservice dashboards and using visualization tools while always applying analytical rigor to solve business problems.
Key job responsibilities
Manage multichannel engagement to drive seller compliance and responsiveness.
Collaborate with crossfunctional teams to identify highpriority sellers for targeted outreach and support.
Monitor seller activity and escalate nonresponsive or highrisk cases for enforcement action.
Analyze seller data to detect and action against those who have crossed defined grace periods.
Facilitate the enforcement of policies for noncompliant sellers.
Manage the liability and complaints process for seller outcomes.
Seller facing sales or account management experience
Experience in Excel
Experience analyzing data and best practices to assess performance drivers
Experience in setting multichannel communications
Experience working with Amazon Sellers
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