Amazon Shipping First Mile Manager Amazon Shipping Operations
Amazon Shipping First Mile Manager Amazon Shipping Operations
Posted on :
12-04-2025
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1 Vacancy
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Job Description
Are you interested in creating the future in the transportation industry Do you want to be a part of team building the next $B initiative Our team is changing the way we interact with customers around the globe and building a new emerging business in the transportation industry to solve some of the biggest logistical opportunities facing not just Amazon but the entire industry.
Amazon shipping offers Amazons delivery capabilities as a product and service. Amazon Shippings first customers are sellers in the EU offering to ship their domestic volume using our delivery network.
Amazon Shipping is looking to hire a First Mile Manager to join the Operations Team in Italy. You will be a natural selfstarter who is able to translate the long term vision for Amazon shipping into a strategic and tactical plan for Amazon Shipping and multiple EU Ops teams. This will require a true handson approach solid stakeholder management skills and excellent communication skills.
This is a great opportunity to join an entrepreneurial business that is growing at an incredible pace. You will be part of the core team that will be building the Amazon Shipping Operations mid to long term strategy by working as a single threaded leader on both strategic and tactical special projects. You will help design and shape the IT SWA Ops strategy engaging and influencing multiple stakeholders to build a shipping service provider which our customers love. You will have a true handson approach understanding of operations solid leadership skills and the ability to communicate and engage both internal and external stakeholders.
Key job responsibilities
Ensure high First Mile performance and reliability by building strong relationships with crossfunctional teams establishing clear escalation paths and fostering effective collaboration.
Monitor performance metrics conduct regular reviews and perform continuous improvement to exceed service standards while meeting operational cost targets.
Develop guidelines implement datadriven optimization initiatives and explore synergies with other programs to enhance pickup services and pilot new solutions.
Drive technology development by bridging operational and tech teams gathering feedback and prioritizing issue resolution without disrupting operations.
Shape the inbound profile of Sortation Centers considering constraints and capacities. Manage local events (e.g. Olympics holidays sales) and partner with EU event planners for major events (Prime Day Peak etc..
Offer frontline assistance monitor KPIs manage escalations and complaints coordinate actions for top offending shippers and collaborate with operations managers to resolve concerns.
Analyze customer feedback collaborate across teams and prioritize customer satisfaction and retention.
Bachelors degree in Supply Chain Management Operations Management or related field.
Proven experience in logistics transportation or supply chain management.
Strong analytical and problemsolving skills.
Excellent communication and interpersonal abilities.
Proficiency in MS Office (Excel and SQL).
Familiarity with lean methodologies and continuous improvement practices.
Experience managing data and developing performance metrics.
Fluency in Italian and English
Degree in: Engineering Operations Logistics or related fields.
Experience in a leadership role within a highvolume logistics or transportation environment.
Expertise in network optimization and transportation management systems.
Proven track record of driving operational excellence and implementing innovative solutions.
Strong strategic thinking and ability to translate complex data into actionable insights.
Expertise in Lean and Six Sigma methodologies.
Experience leading and interacting with crossfunctional teams.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Amazon shipping offers Amazons delivery capabilities as a product and service. Amazon Shippings first customers are sellers in the EU offering to ship their domestic volume using our delivery network.
Amazon Shipping is looking to hire a First Mile Manager to join the Operations Team in Italy. You will be a natural selfstarter who is able to translate the long term vision for Amazon shipping into a strategic and tactical plan for Amazon Shipping and multiple EU Ops teams. This will require a true handson approach solid stakeholder management skills and excellent communication skills.
This is a great opportunity to join an entrepreneurial business that is growing at an incredible pace. You will be part of the core team that will be building the Amazon Shipping Operations mid to long term strategy by working as a single threaded leader on both strategic and tactical special projects. You will help design and shape the IT SWA Ops strategy engaging and influencing multiple stakeholders to build a shipping service provider which our customers love. You will have a true handson approach understanding of operations solid leadership skills and the ability to communicate and engage both internal and external stakeholders.
Key job responsibilities
Ensure high First Mile performance and reliability by building strong relationships with crossfunctional teams establishing clear escalation paths and fostering effective collaboration.
Monitor performance metrics conduct regular reviews and perform continuous improvement to exceed service standards while meeting operational cost targets.
Develop guidelines implement datadriven optimization initiatives and explore synergies with other programs to enhance pickup services and pilot new solutions.
Drive technology development by bridging operational and tech teams gathering feedback and prioritizing issue resolution without disrupting operations.
Shape the inbound profile of Sortation Centers considering constraints and capacities. Manage local events (e.g. Olympics holidays sales) and partner with EU event planners for major events (Prime Day Peak etc..
Offer frontline assistance monitor KPIs manage escalations and complaints coordinate actions for top offending shippers and collaborate with operations managers to resolve concerns.
Analyze customer feedback collaborate across teams and prioritize customer satisfaction and retention.
Bachelors degree in Supply Chain Management Operations Management or related field.
Proven experience in logistics transportation or supply chain management.
Strong analytical and problemsolving skills.
Excellent communication and interpersonal abilities.
Proficiency in MS Office (Excel and SQL).
Familiarity with lean methodologies and continuous improvement practices.
Experience managing data and developing performance metrics.
Fluency in Italian and English
Degree in: Engineering Operations Logistics or related fields.
Experience in a leadership role within a highvolume logistics or transportation environment.
Expertise in network optimization and transportation management systems.
Proven track record of driving operational excellence and implementing innovative solutions.
Strong strategic thinking and ability to translate complex data into actionable insights.
Expertise in Lean and Six Sigma methodologies.
Experience leading and interacting with crossfunctional teams.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Department / Functional Area
Key Skills
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