IT Operations Admin II
IT Operations Admin II
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Job Description
If you are a current employee faculty or adjunct instructor at Herzing University (not a Contractor or temporary employee through a staffing agency) please click here to log in to UKGand then navigate to Menu > Myself>My Company > View Opportunities to apply using the internal application process.
The IT Operations Admin is responsible for supporting the Universitys technology needs and ensuring the maintenance of technology services across network hardware software and desktop systems. This position requires strong troubleshooting analytical and diagnostic skills along with excellent communication and customer service abilities.
We offer a comprehensive benefits package including a tuition waiver and reimbursement program health insurance paid time off and a retirement savings plan. Click Here to learn more about careers at Herzing University.
EDUCATION & EXPERIENCE REQUIREMENTS:
- High School diploma required an Associates degree in an IT related field preferred.
- At least 3 years of experience in technology support role required at least 5 years preferred.
- Certifications preferred in A/Network Certification and/or any Microsoft Certified Associate.
- Experience working in K12 or higher education industry.
RESPONSIBILITIES:
- Campus IT Support
- Support and assist technology usage for students faculty and staff enhancing the campuss educational environment.
- Execute daily weekly monthly and annual maintenance system upgrades and security protocols.
- Participate in the development and of campus IT roadmaps including projects and ongoing service enhancements.
- Technology Maintenance and Operations
- Ensure smooth operations of all campus networked devices including computers printers copiers and telephony systems.
- Adhere to established processes for managing hardware software and systems configurations.
- Maintain and track IT hardware software and facility equipment inventory.
- Central Operations Support 20
- Provide timely and efficient technical support to students faculty and staff through both the IT ticketing system and phone support.
- Log research and accurately resolve enduser issues ensuring adherence to Service Level Agreements (SLAs).
- Assist users in troubleshooting a wide range of issues including hardware software and network connectivity.
- Customer Service and Troubleshooting
- Documentation and Compliance
Herzing University is committed to providing a diverse environment and is dedicated to fostering a culture and atmosphere of mutual provides an inclusive and collegial community where individuals are valued heard and empowered to contribute to the effectiveness of the institution.
PHYSICAL REQUIREMENTS:
- Must be able to remain in a stationary position 50 of the time.
- Must be able to occasionally move around the work location.
- Constantly operates office and/or teach equipment which may include computers copiers fax machines audio/visuals.
- Frequently uses voice and hearing to communicate with students staff or colleagues facetoface or over the telephone.
- Visually or otherwise identify observe and assess.
- Occasionally move carry or lift 25 pounds.
- Frequently positions self to maintain computer related equipment which may involve bending stooping kneeling crouching or crawling.
It is the universitys practice to recruit and hire without discrimination because of skin color gender religion LGBTQi2 status disability status age national origin veteran status or any other status protected by law. University prohibits sexbased discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at
Employment Type
Full-Time
