Network Support Technician
Network Support Technician
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1 Vacancy
Job Description
Duration: 2 Years (Contract)W2
Location: Golden CO 80401 Onsite Role
Key Skills: NOCNetworking troubleshooting Windows Linuxfiber networkHelp Desk tickets
The purpose of this NOC position is to provide a proactive response and resolution to any problems or incidents discovered while monitoring the ITS fiber network roadside devices and software applications or working with construction project teams.
The NOC Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or email. We are looking for a techsavvy help desk technician to be responsible for providing technical assistance with computer systems networking hardware and software. As a help desk technician you are responsible for responding to email chat or phone queries and offering technical support to customers using computer systems hardware and software.
Responsibilities for Help Desk Technician
- Manage Help Desk tickets in a timely manner
- Respond to customer issues via phone email and computer chat and followup with customers to ensure issues are resolved
- Document customer interactions
- Resolve customer reported issues
- Escalate unresolved issues to the next Tier
- Install make changes and repair computer hardware and software
- Monitor and respond quickly to incoming requests related to IT issues.
- Maintain computer systems and act as support if any system goes down.
- Assist with onboarding and offboarding of new or outgoing users.
- Install configure maintain and upgrade PC software.
- Tier 1 Networking and troubleshooting as well as support
- Experience working in a help desk environment
- Flexibility to work a variety of shifts with minimal notice
- Must have reliable transportation
- Must be able to pass a background check
- Proficiency with Windows Linux and IOS computers
- Excellent oral and written communication skills
- Detail oriented and highly organized to keep tickets in order
- Ability to remain calm and professional in stressful situations
- Resourcefulness and quickthinking nature to troubleshoot new and critical technical issues as they arise.
- Motivated to learn and troubleshoot new devices and systems in a fast moving IT environment
- Understanding and appreciation for information security within systems and user devices.
- Ability to demonstrate initiative independence and reliability to complete tasks with little or no supervision if necessary
- Familiarity with ticketing systems preferably Manage Engine is not a requirement but is a plus
Email your resume to
To learn more about Mavensoft visit us online athttp:// Experience:
IC
Employment Type
Full Time
Key Skills
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