Technician Managed Services Operations Nationwide Opportunities

Presidio Where Teamwork and Innovation Shape the Future
AtPresidio were at the forefront of a global technology revolution transforming industries throughcuttingedge digital solutions and nextgeneration AI. We empower businessesand their customersto achieve more through innovation automation and intelligent insights.

The Role

Our Managed Service Operations Technicians earn a competitive base salary and exceptional benefit plans along with top training and support and recognition for high performers. If youre coachable persistent smart executivesavvy and looking for your next great adventure Presidio is the place for you.

• Purpose:The Managed Services Operations Technician is a team member responsible for monitoring and managing customer networking datacenter security and collaboration platforms.
• Scope:This position will work on the Managed Services Operations team as a Technician focusing on network voice and/or datacenter technologies under the direct management of the Managed Services Center Operations Manager Orlando. The technician will be the primary point of contact for all incidents into the MSC. The position is subject to shift work and a candidate would be expected to move to different shifts as needed. The candidate will be expected to interact with customers peers and management via phone IM video and email to ensure customer issues are resolved per contracted SLAs while documenting all actions and communication in the ticketing system ServiceNow.

Travel Requirements:

This position does not require any travel.

Job Responsibilities:

• The Managed Services Operations Technician will be responsible for the monitoring and management of network datacenter security and voice technologies. This includes but is not limited to Cisco VMWare Palo Alto Juniper F5 HP NetApp and other associated technologies.
• Provides remote hardware/software support; documentation support logs and other related information throughout triage process.
• Assists in monitoring and maintaining network hardware and software; analyzes and troubleshoots the logs and tracks the nature and resolution of problems and can perform all levels of routing incident analysis.
• Interacts and works directly with multiple advanced engineering groups and vendors to escalate technical issues provide customer updates and drive incidents to resolution often collaborating between more than one group at a time.
• Interacts with telecommunication hardware and software vendors and operates on the customers behalf to drive resolution of issues while providing regular progress updates to any incident stakeholders.
• Maintains excellent communication with the Managed Services Operations Manager and supervisors on all tasks and projects. Responsible for communicating with customers peers team and managers regarding incident request and change management. Creates and maintains good technical documentation.
• Uses monitoring tools to investigate potential issues or respond to monitoring events this includes Zenoss Nimsoft Prognosis and EMC Smarts.

Required Skills:

• Possesses leadership qualities and works directly with customers to ensure customer satisfaction.
• Strong clientfacing skills assertiveness strong communications skills leadership and selfstarter.
• Strong troubleshooting skills to respond to monitoring events and quickly triage impact and identify next steps to drive resolution.
• Excellent verbal and written communication skills.
• Ability to work independently when assigned a task and follow it through to completion.
• Ability to make sound quick decisions to recover application availability to customers.
• Ability to work in a team and independently fix issues with little or no supervision.
• Detail and process oriented individual.
• Ability to work in fast paced environment.
• Ability to work in a 24 x 7 NOC environment to support customers needs.

Additional Desired Skills:

• CCNA
• CCNP
• ITILv3 Foundation

Education and Experience:

• High School Diploma/GED or Bachelors degree and/or military experience.
• 1 years work or education experience maintaining utilizing and troubleshooting Cisco IOS.
• 1 years work or education experience utilizing a ticketing system such as Remedy ServiceNow.
• 1 years work or education experience using network monitoring tools such as Nimsoft Zenoss Prognosis EMC Smarts.
• 1 years work or education experience maintaining utilizing and troubleshooting voice platforms.
• 1 years work or education experience maintaining utilizing and troubleshooting datacenter platforms.
• Handson work or education experience working routing protocols MPLS Multicast GRE VoIP HSRP QoS L2 switching etc.

Your future at Presidio
JoiningPresidiomeans stepping into aculture of trailblazersthinkers builders and collaboratorswho push the boundaries of whats possible. With our expertise inAIdriven analytics cloud solutions cybersecurity and nextgen infrastructure we enable businesses to stay ahead in an everevolving digital world.
Hereyour impact is youre harnessing the power ofGenerative AI architecting resilientdigital ecosystems or drivingdatadriven transformation youll be part of a team that is shaping the future.

Ready to innovate Lets redefine whats nexttogether.

About Presidio
Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds including underrepresented and marginalized communities. We encourage women people of color people with disabilities and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success.

At Presidio speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decadeslong history of building traditional IT foundations and deep expertise in AI and automation security networking digital transformation and cloud computing. Presidio fills gaps removes hurdles optimizes costs and reduces risk. Presidios expert technical team develops custom applications provides managed services enables actionable data insights and builds forwardthinking solutions that drive strategic outcomes for clients globally. For more information visit

*****

Applications will be accepted on a rolling basis.

Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race color creed religion national origin age sex citizenship ethnicity veteran status marital status disability sexual orientation gender identification or any other characteristic protected by applicable federal state and local statutes regulations and ordinances.

To read more about discrimination protections under Federal Law please visit: you have any difficulty using our online system and need an accommodation in the job application process due to a disability please send an email tofor assistance.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services please provide priority referrals to.

Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Recruitment Agencies Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs.