Control Desk Specialist-Surgical Services
Control Desk Specialist-Surgical Services
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Job Description
UPH Additional Information
Why UnityPoint Health
Commitment to our Team Were proud to be recognized as a Top 150 Place to Work in Healthcare by Beckers Healthcare several years in a row for our commitment to our team members.
Culture At UnityPoint Health you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and an unwavering belief in doing whats right for the people we serve.
Benefits Our competitive Total Rewards program offers benefits options that align with your needs and priorities no matter what life stage youre in.
- Caring is what we do and it starts with our team members: expect paid time off parental leave 401K matching and an employee recognition program as we support you both personally and professionally.
- You can only give your best when you feel your best and we help you live well with dental and health insurance paid holidays short and longterm disability and more. We even offer pet insurance for your fourlegged family members to give you peace of mind.
- We strive to make things easier and more personal in health care to set us apart from the rest and you can experience that commitment through early access to earned wages with Daily Pay a tuition reimbursement program designed to help you further your career and adoption assistance to help you grow your family in the way that works for you.
Diversity Equity and Inclusion Commitment At UnityPoint Health we honor the ways people are unique and embrace what brings us together. Our collective goal is to champion a culture of belonging where everyone feels valued and respected.
Development We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
Community Involvement Be an essential part of our core purposeto improve the health of the people and communities we serve.
Hear more from our team members about why UnityPoint Health is a great place to work at
Overview
The Operating Room Control Desk Specialist will assist the nursing and medical staff with daytoday operations of the Operating Room. They will participate in marketing the Operating Room through efficiency in communication. The Operating Room Control Desk Specialist will work closely with the OR Leadership team Surgical Services departments nursing staff surgeons and anesthesiologists to ensure high quality communication and scheduling of surgical procedures. They are in a key position to market the surgical program through direct interactions with the medical staff and their office personnel.
Responsibilities
Customer Service
- Establishes and maintains productive professional relationships with key personnel
- Develops and maintains a positive working environment supporting open communication and respect for all members of the internal and external health care team.
- Directs nursing and medical staff concerns to the appropriate Supervisor.
- Obtains accurate information from medical staff for the addition of urgent/emergent cases to the surgery schedule and informs OR Supervisor/charge nurse immediately.
- Schedules procedures accurately using the Surgical Services IT system creating the correct surgeon preference card.
Departmental Support
- Facilitates accurate and complete data entry for Surgical Services for various projects as indicated by the OR Leadership team.
- Establishes and maintains accurate files and continually updates information.
- Maintains timekeeping/payroll
Qualifications
- Associates degree in related field or direct and applicable work experience
- Must possess current basic life support (BLS) certification or obtain within 3 months of hire
- Writes reads comprehends and speaks fluent English
- Strong customer service orientation/mindset
- Knowledge of medical terminology/anatomy and Surgical Procedures
- Working knowledge of Microsoft Office multiple phone lines and data entry
Required Experience:
Unclear Seniority
Employment Type
Part-Time
