Part-Time Customer Service Associate Library Technical Assistant

Position Details

Req ID:

req19473

Position Title:

PartTime: Customer Service Associate & Library Technical Assistant

Position Type:

Temporary/Seasonal

Position Number:

JV9975

OSU Campus:

Tulsa

Department:

Library

Location Address:

700 N Greenwood Ave.
Tulsa Oklahoma 74106
United States

Hiring Supervisor:

Hiring Range:
(Contingent upon available funding):

15.00 15.00 Hourly

Work Schedule:

1520 hours per week at least 23 shifts from 17 pm; rotating Fri 8am 5pm & Sat 9am 5pm

Faculty Appt Period:

Job Summary:

Job Summary
Provides our library users with an excellent libraryexperience technology checkout material checkout and inhouse computerassistance in person online and on the phone
Performs technical and physical library work in support of the librarysfunctions including shelving pulling materials using automated library andnetwork systems
Assists the library team in project and routine task work
Provides public relations informs users onlibrary policy and services and completes light housekeeping

Work Schedule
Up to 20 hours a week
Availability Monday 17 PM and Wednesday 17 PM
Rotating Friday 12 5 PMand Saturday shifts 9 AM 5 PM
Night shifts may vary semester to semester or as library needs shift and could include at least two nights per week

Environment Expectations
Typical Office Environment

Physical Requirements
Ability to lift and carry 2030 pounds push book trucks stoop reach stand walk finger graspfeel talk hear see and perform repetitive motions with or withoutreasonable accommodations

Special Instructions to Applicants

*If you are viewing this job posting outside of the actual OSU job application website please go to to apply and submit a resume* We strongly recommend attaching a cover letter as well.

Education & Experience

Position Qualifications:

Some College
13 years customer service experience or relevant libraryexperience

Preferred
Associates or Bachelors Degree
Library Experience and/or Knowledge or familiarity in circulation andthe academic user experience

Skills Proficiency and Knowledge
Working knowledge of customer servicephilosophies and principles
Knowledgeof academic libraries; printers computers and a variety of software adaptingto changing technology
Ability tointerpret user informational inquiries ability to communicate clearly and appropriatelyboth written and verbal effective problem solving and analytical skills
Evidence and skill in organizing andestablishing priorities
Copyright guidelines interlibrary loan and Integrated Library Systemsincluding ALMA/ILLiad and databases

Oklahoma State University as an equal opportunity employer complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race religion sex color national origin marital status sexual orientation gender identity/expression disability or veteran status with regard to employment educational programs and activities and/or admissions. For more information visit.

Oklahoma State University (OSU) strives to provide a safe study work and living environment for its faculty staff volunteers and students. To support this environment and comply with applicable laws and regulations OSU conducts preemployment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check. The type of background check conducted varies by position and can include but is not limited to criminal (felony and misdemeanor) history sex offender registry motor vehicle history financial history and/or education verification. Background checks will be conducted when required by law or contract and when in the discretion of the university it is reasonable and prudent to do so.

Required Experience:

IC